you need to go into the tools menu to reset that password, using the install tape will default the password if you do a complete install. but you'll have to enter the keycodes and rebuild the customer database
sorry for being vague ...
we dont have the tools login either - so was planning on running the install tape and run the utility there to restore default password
Reboot with the install tape, there is a choice available when it boots, to reset password. Once you reset it, you just have to boot back up. Timm Hooley, Nextiraone
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