Reset General Delivery Mailbox 1

[TeleTech48]

I have a customer that has lost their general delivery password.
This customer was given instructions on programming their mailbox,but it has never worked.the previous secretary/operator's voice is on the mailbox(this is the operator's set which is ext 2439).
They are unable to re-record their alt and prime greeting.
Do I have to rip out the mailbox and rebuild-it?
Can someone help me straighten this out for my customer?
I am not opposed to starting the general delivery mailbox from scratch,but I'm not sure where to start.

The operator retrieves her messages from a bogus mailbox #8628 whats up with this?

Thanks,
Teletech48

 

[exsmogger]

The GD mailbox should be 1000 on a 4-digit system. Login to F983, press MBOX, CHNG, enter 1000, and reset the password back to 0000.

Brian Cox

http://www.jandjcommunications.com

 

[BagsNYC]

Mailbox 8628 is probably setup as a personal mailbox for the operator as the main console is utilized for General Delivery.

 

[TeleTech48]

Thanks for the information,the reset worked fine,and Thanks to you guys I have another satisfied customer

Duke Parks