Reset admin SystemManager

[ejvl]

Hi,

We use an Avaya environment release 7.
Unfortunately the admin login is not working anymore, so we have to reset the admin login.
Stepts I’ve taken:
• Login on console with root privilege. (Root login is working)
• Command: Groupadd -g 600 securityadmin
• Command: Groupsadmin
• Command: Usermod -aG securityadmin admin
• Command: Groups admin
Then login by browser to

https://ipoffSMGR/local-login

But when I give username admin and password admin in that page, there is an error: Login error, Please check your username and password.
I’ve checked this video’s:

https://www.youtube.com/watch?v=BoBbUOAaeBA

https://www.youtube.com/watch?v=cFU0SpZr9s8

I even tried to reboot the SMGR with no result, or give the command #passwd admin, with no result.
I’ve tried is several times, also by groupdell securityadmin and tried the procedure again.
Any ideas?

 

[ejvl]

Issue solved, I don't know the admin login, only the root login from console.
So I do the command: sudo passwd admin
And follow the procedure.

 

[AvayaTier3]

When you are logged in as root, you do not need the "sudo". You only need "passwd admin"


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40 years Bell, AT&T, Lucent, Avaya
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