RES 3700 Check "Transaction File Full" 1

[HDK]

Hello Everyone,

Have an issue with a check on RES 3700. Its a really large check where we need to promo all the items.
It gives a "Transaction File Full" message.
I have already set the "Maximum Detail Entries Per Check" value to the maximum value of 999. But still doesn't work.
We are unable to split the check either. It says "Invalid with Re Open Closed Check"
How do we fix this

 

[cherifbj]

its a commun bug in 3700 limitation in the check details, you should close the check through the DB and reinsert it again in the POS

 

[Wildbar]

Start a new bill. Transfer the full bill onto the new bill and send it. Pick it up again and split it into smaller sizes and do your discounts

 

[HDK]

Thanks Wilbar, do we just force close the old check like cherifbj suggested?