Reque calls that go to voice mail. 1

[Exozone]

Hi all...

I have a group of employees that are setup on a "hotline" along with their own extension. They want to be able to have incomming calls, if they go to voice mail, to be able to be requed say by hitting 0. I'll list the print out of one of the phones. Thanks in advance for any help!


DES 2784
TN 152 0 09 13 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 025
FDN 6888
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
VOLA VOUA
CPND_LANG ENG
RCO 0
EFD 6888
HUNT 6888
EHT 6888
LHK 0
PLEV 02
AST 00 03
IAPG 0
AACS YES
ACQ AS: AST-DN
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2784 0 MARP
CPND
NAME User
XPLN 12
DISPLAY_FMT FIRST,LAST
01 MCN 4402 0
CPND
NAME Hotline
XPLN 19
DISPLAY_FMT FIRST,LAST
02
03 SCR 5523 0 MARP
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6888
17 TRN
18 AO6
19 CFW 4 4402
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 24 JUL 2009

 

[Reusser]

Are you saying that if a caller dials a personal DN and goes to voice mail to allow "0" out to the hot line 4402?

 

[Exozone]

Yeah, if they are away from their desk, or if someone calls in and they are on their personal extension or the hotline when it goes to vmail to have the caller be able to hit 0 and go back to the hotline 4402.

 

[Reusser]

Just change the "0" out or "revert DN" in the mailbox for each user to 4402.

If you have Call Pilot voice mail - this would be the revert DN in the mailbox properties.

 

[Exozone]

You're awesome Reusser... We do have CallPilot and the revert DN was perfect. Thanks!!!!