Repost with captures of the sets involved HELP PLEASE

[jag1046]

Ok here are the 3 sets involved. To refresh what I need to do.

If a call comes in on an 800#
Menu Item 3 sends it to 8513 (This Part Works Fine)

If 8513 is on a call then it should go to 8553
if 8553 is also on a call it should go to 8510
if 8510 is on a call it should go to 8289(Mermail)


NACT
REQ: prt
TYPE: tn
TYPE TNB
TN 19 10
DATE
PAGE
DES

DES BS6D
TN 019 0 00 10
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 2
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 8553
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 MCR 8513 0 MARP
CPND
NAME Marla Pitford
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 8513 0
CPND
NAME Marla Pitford
XPLN 27
DISPLAY_FMT FIRST,LAST
02 AO6
03 CFW 4 8553
04 PRK
05 TRN
06
07
DATE 24 JUN 2004


NACT
REQ: prt
TYPE: tn
TYPE TNB
TN 18 5
DATE
PAGE
DES

DES 018000
TN 018 0 00 05
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 3
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NIA OLA VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 8510
LHK 7
LPK 7
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 MCR 8553 0 MARP
01 MCR 8553 0
02 AO6
03 TRN
04 CFW 4
05 PRK
06
07
08
09
10
11
12
13
14
15
DATE 25 JUN 2004


NACT
REQ: prt
TYPE: tn
TYPE TNB
TN 19 13
DATE
PAGE
DES

DES BS2A
TN 019 0 00 13
TYPE 2008
CDEN 8D
CUST 0
FDN 8289
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 2
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBA WTA LPR PUA MTD FNA HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CPND_LANG ENG
RCO 1
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 MCR 8510 0 MARP
CPND
NAME Dale Wheeler
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 8510 0
CPND
NAME Dale Wheeler
XPLN 27
DISPLAY_FMT FIRST,LAST
02 AO6
03 CFW 4 8289
04 PRK
05 MWK 8289
06
07
DATE 24 JUN 2004


<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[Reusser]

onTN 19.10 change CLS HTA

on TN 19.13 change cls HTA , AND HUNT 8239

now remember that both MCRs must be busy to get call to next location

You might want to use your FNA also - don't forget the SFA on the second phones.

 

[jag1046]

SFA?

<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[coniglio]

second level forwarding allowed. If set A forwards no answer to set B and set B doesn't answer but has SFA in the CLS set A will forward a second time. If set B forward no answers to voicemail then set A will go to voicemail as well (it's own voicemail, by the way).

 

[jag1046]

Found the SFA

So Far So Good on this. However now they want 18 5 to also be in a ACD call group

Is this do-able? If so how THe ACD group is 8555


Bill

<<<<< Hi I'm a telephone technician running a test on your telephone lines. To complete the test please dial nine (9), zero (0), pound sign (#) and hang up. >>>>>

 

[johnpoole]

you may have trouble forwarding/ hunting to an acd phone. i would not let them pick one from that column. on that type (must be answered) of call i would send it to a area bell (chime) to give the acd group a chance to pick it up but not try the step 3 fna to an acd group. three steps on a fna is the limit, besides most customers here less then 10 ring backs before they hang up.

john poole
bellsouth business
columbia,sc