reports run under windows but not XP - msvcrt.dll?

[e11a]

Hello,

Some of my reports run under Windows 2000 without any problems but when run from XP machines (including one of the development PCs) they crash with the following error logged in the Event Viewer :

"Faulting application crw32.exe, version 8.5.3.975, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x000373d4."

I'm using Crystal 8.5 and SQL server 2000 databases.

Any suggestions on how to solve this would be appreciated.

Many thanks,

Ella

 

[synapsevampire]

Try right clicking the EXE file used for running the reports (why don't you state HOW these machines are running the reports?), select properties, compatibility and select Windows NT.

XP didn't exist when 8.5 was released.

-k

 

[e11a]

Many thanks for your reply.

I initially tried changing the compatibility but that didn't help.

I don't understand what you mean by how the machines are running the reports.

Thanks again,

Ella