Dec 14, 2009 #1 tommre Technical User Feb 11, 2008 18 US Is there a way to find out what time a user logs in to or out of their phone and/or workgroup queue? Via report or through Agent Monitor?
Is there a way to find out what time a user logs in to or out of their phone and/or workgroup queue? Via report or through Agent Monitor?
Dec 14, 2009 #2 atascoman Technical User Oct 10, 2003 868 US I believe it's the user detail report that shows this. You may also have to select the break into 30 min interval option. Upvote 0 Downvote
I believe it's the user detail report that shows this. You may also have to select the break into 30 min interval option.
Jan 4, 2010 Thread starter #3 tommre Technical User Feb 11, 2008 18 US I gave that a shot but it did not show log in or out times. Upvote 0 Downvote