Apr 20, 2004 #1 ssinger1 MIS Sep 12, 2003 87 US Is there away to get a report on when a supervisor uses the observer button to monitor an Agent on a Queue call? Thanks. Steve
Is there away to get a report on when a supervisor uses the observer button to monitor an Agent on a Queue call? Thanks. Steve
Apr 20, 2004 #2 PERRYPJ Technical User Jul 5, 2002 4,323 US NO OLD ROLMEN WORKING ON NORTELS Upvote 0 Downvote