Reporting On all Trunks in Use

[Maxwell1001]

We have CCC and i want to report on our Trunk Usage but mailey when all trunks are busy, i am struggling using trunk group reports to achieve what i want,

the reason this has come about is because in SSA all 8 channels are used regulaly but there is no all in use/ or congestion count so i can see if we need more channels

in CCC the trunk group reports are very poor in my opinion or i am using them incorrectly.

we are on an IP500 v5 with CCC not CCR please can anyone help on this

ACA - IP Office
ACS - IP Office

 

[Maxwell1001]

Has anyone had any thoughts on this

ACA - IP Office
ACS - IP Office

 

[spridge]

I believe SSA will under Alarms on the Trunks date & time stamp every time channels are not available for outgoing alls.

This may help in identifying the times of high usage.

We (UK Based )use the TIM call logging package which supplies reports on trunk utilisation in graphical form
Find it very useful in identifying busy times etc

Single IP500 licence approx £800

 

[TomMills]

the reason this has come about is because in SSA all 8 channels are used regulaly but there is no all in use/ or congestion count so i can see if we need more channels"


Have you changed the channels down to 8 under the line settings? default is 30.

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