Reporting on a DNIS number

[DMilden]

Incoming Trunks PRI
System MXe-III
Contact Center
CCMWeb

Still green on this system but I have a request to pull reports on a couple of incoming DNIS numbers that show if the call was answered or sent to VM. I am still confused at how the system PRI handles incoming DNIS as I cannot find anywhere you add the DNIS number to a call routing table.

I see in YourSite Explorer an option to add DNIS numbers. Is it as simple as adding the DNIS number in here and running the report in CCMWeb?

Thank you for your time.

 

[kwbMitel]

We will definitely need to know the SW level as there are very important differences with respect to routing more recently.

 

[DMilden]

The software is 8.0 SP3.

Believe the incoming numbers are just added and routed with system speed calls to ACD Paths then distributed to a skill group. What would you suggest to report on? The ACD path or the skill group? Thanks.

 

[kwbMitel]

The first thing it hits is the trunk attributes table at release 8

Digits are then stripped and/or added to then dial a DN on the system. (Which can be a speedcall but not necessarily)

When I set up my systems I designed them to dial 7 digits on the system that would match a 7 digit speedcall. This gave me the graetest flexibility in routing DID's

Lots of people go the easy route and just strip down to 3 or 4 digits and dial the phone directly.

Do you know how many digits you are receiving and in the Trunk Attributes table how many are being absorbed?

 

[jpruder]

Getting the reports would depend upon how well Yoursite is programmed,

 

[DMilden]

@kwbMitel - Thank you for your time
The digital trunks are assigned to trunk service level 3 and in trunk service level 3 "dial in trunks incoming digit modification - Absorb" is set to 0
I see some of their incoming numbers in system speed call using 4 digits. I see their main number as a 4 digit hunt group. Are they accepting the full 10 digits from CO but routing using only 4?


@jpruder
Their Yoursite is not setup very well. The site admin has never heard of it so they are configuring everything in SysAdmin.

 

[Lundah]

If no digits are being absorbed then most likely the carrier is only passing the last 4 digits. You can confirm this by looking at the DNIS field of an SMDR record of an incoming trunk call. If that's the case, then you can just put the 4 digit number in YourSite Explorer under Devices -> DNIS in YSE.

 

[DMilden]

Thank you Lundah. I will try that. Also assuming if they are sending 10 digits then I would just add the 10 digits in YSE.

 

[AlphaMann]

I would just try to use the SMDR inspector in the CCC.
Open Contact Center Client (CCC) and login as admin or high level account.
Tools -> Inspectors and login with the credentials again.
You can play around in here to see how the SMDR call records are coming to your contact center.
From there refine to pull reports and export as needed.