Reporting for Call Center Report error 1

[xetatech1]

When trying to pull any of the reports in reporting for call center I get this error:
HTTP 500.100 - Internal Server Error - ASP error Internet Information Services Technical Information (for support personnel) Error Type: Crystal Reports ActiveX Designer (0x80047E48) Logon failed. Details: Could not open the field definition file 'C:\Projects\RCC\ASPSource\report_pages\rpt\agentActivityBySkillset.ttx'. /rcc/report_pages/common/MoreRequiredSteps.asp, line 8 Browser Type: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; .NET CLR 2.0.50727) Page: POST 130 bytes to /rcc/report_pages/agent_activity_by_skillset.asp POST Data: fromdate=2006%2F11%2F29&fromtime=00%3A00&todate=2006%2F11%2F29&totime=19%3A00&skillsets=1&agents=0&activitycodes=0&lastlaunch=true
Can anybody help out on this?

 

[TLDuk]

try this !!

goto

http://localhost/rcc/dbfixutil/

and repair all the databases should fix your problem..

 

[xetatech1]

Thank you for this info. It was very helpful and it did correct the issue.

 

[TLDuk]

thanks for the feedback