Reporting for Call Center Basic

[TallDW]

We will be setting up our first Call Center Basic on customer's CP150 and they want Reporting for Call Center. I understand that this is a program that installs on their server. Their IT guy wants to know how big the program requirements are. Can anyone help? Thanks!

 

[senk1s]

If you look in the setup guide ...i think the first/second chapter gives the hardware/ software requriements
It should be in the CD that came with the CP

 

[senk1s]

also make sure to refer to callpilot - norstar part
(the manual takes about bcm as well)

 

[lugerlover]

i thought cp cc basic could not use reports??

 

[senk1s]

its an adidtional keycode for basic (bundled in with enhanced)

 

[TallDW]

I don't have access to the CD or handbook and need to know the requirements on short notice - does anyone know off the top of their head? Thanks

 

[DigitelD]

You don't have access to the docs and you are going to setup Call Center and Reporting????? You're a better man than I am.

SHK Certified (School of Hard Knocks)

 

[BombOne]

app takes up about 80 meg, I have SQL data bases that are exeding 10 gig, server needs to have IIS running on it.

 

[senk1s]

Does it work on Longhorn alpha release?

 

[TallDW]

senk1s or anyone else that can help...My problem is - the two techs that installed the system are both gone and I can't find the CD that has the apps for the Call Pilot. Meanwhile, my customer's IT guy wanted to know specifics about the product that I can't answer. I have a new tech with experience installing BCC and Reporting, but no CD...all help appreciated. Smart alec comments accepted also.

 

[BombOne]

Here are links to all the DOCS.

http://www142.nortelnetworks.com/techdocs/CP_3_0_OD/pdf/install.pdf

http://www142.nortelnetworks.com/techdocs/CP_3_1_OD/pdf/N0008709_04_cpccsuog.pdf

http://www142.nortelnetworks.com/techdocs/CP_3_1_OD/pdf/N0078131_2.15_rccsuog.pdf

call pilot 100/150 uses the same software as a BCM 50, you can download it from one of those if you have one handy. It will have both the RCC server and the reporting software.

 

[DigitelD]

TallDW, I apologize in that my comment was not meant to be a smart allec comment. I hate Call Center Reporting, I get chills just thinking about it. That was the reason for my comment.

SHK Certified (School of Hard Knocks)

 

[senk1s]

i too apologize for my " ". Bombone was the better person in linking to the manuals.

well your last post explains the situation better than the short notice one.

 

[TallDW]

Now guess what - when I came into the office this morning someone had found the CallPilot 100/150 Rls 3.0 Documentation and Client Software CD, so with the CD and you guys, how can I go wrong? Thanks to ALL. Had good laughs along the way, too. (May need more help later.)