reporting call center on a call pilot

[thecoming]

installed host soft ware and reporting for call center, on pc call center is up and running skill sets agents please hlod for next agent all that stuff, its all good. But im lost on the connect to call center you know enter IP address along with port.....keep getting dialog box saying failer to connect HHHHHHEEEEEEEELLLLLLPPPPPPPP, I'm lost

Disclaimer> I could be wrong

 

[telesco]

ip address is callpilot address

make callpilot call center password on call pilot 'ccrs'

 

[thecoming]

Thanks bro, I saw that and it just didn't click, I'll try that 2mro

Disclaimer> I could be wrong

 

[thecoming]

OkI can pull up the reporting for call center, enter the admin and CCRS and pull up the page, put when I try to connect I get no where. Now what I have found and I think it has somthing to do with the whole thing, there is a setting called adding agents to skill sets, so when I pull up this window in reporting for call center, there are none of the skillsets that I have build in call pilot manager, and the directions clearly stste if you have a succesfull connection then the window will auto populate with the skillsets, and this dosent happaen for me helphelphelphelp.
Thanks David

Disclaimer> I could be wrong

 

[Cardine]

Disable the Skillset and Re-enable the skillset.

If that doesn't work then reboot the callpilot.

Also make sure you are running the latest version of CP.

There are a ton of CC fixes from the earlier rels.