Report Groups folder location

[callcenter411]

Does anyone know where the contents (report definitions) of the Report Groups folder is stored on CCMA? thanks!

 

[Utreg]

You can find these report in (or near) the folder:

R:\Program Files\Nortel Networks\WClient\Apps\Reporting\Historical\rpt\RCW\Sample Reports\

 

[callcenter411]

Thanks for your reply. Actually, I was referring not to the 'canned' reports, but those definitions that are modified and saved in the Report Group folder. I found that the contents are part of one of the MS Access databases, which is why it is not visible.