Report Delete Problem

[agupta7]

Hi All.

We are having a wierd problem trying to delete a report
from Info Desktop. It appears to delete the report in
the current session, but when you connect again to the
APS it is still there. We are able to delete instances
though.

Any help would be appreciated.

Regards
Anjali

 

[dukek]

Have you looked at the permissions of the user trying to delete the report?
In Info look at the folder properties and make sure the "Delete Folder Objects" is checked.

Good luck!

 

[Nuffsaid]

I had the same problem, as the administrator with full rights, I would delete from the desktop one day and the next time I logged on all the files I deleted were back.
This is a known issue with Crystal. If I remember correctly Crystal has a patch for the APS that will correct this situation. Unfortunatley I don't recall the name.
Search the knowledge base for "Unable to Delete from Info Desktop" or something similar. Hope this helps!!

Nuffsaid

 

[agupta7]

Thanks for the all the help. I will look up the knowledge base to find the path.

Regards
Anjali

 

[dmh66]

Hi

I have just inherited a Seagate Info 7 system with the same problem. I couldn't see anything obvious in the knowledge base, just an article on renaming a version of sentinel32; that was only about deleting instances though.

Did you find a way to sort this out?

Any help much appreciated

Regards
David

 

[Nuffsaid]

Hi David,

If I remember correctly Seagate sent me an updated version of the APS.exe file. If you have a service contract with them they should be able to provide you with a copy....

What version of Info are you running?

Nuffsaid.