Report can't be extracted on some machines...

[tumtoo10]

We have developed an application in VB 6.0 which uses Crystal reports 7.5.But in some cases, when the report opens and the user cliks on the Export Button of the viewer to extract the report in different formats,nothing happens after clicking the button.
This happens only on few of the machines and not on all.
Can u suggest me the cause of the problem and the remedy.

 

[KishSays]

i am also facing the same problem.
is some expert having a solution

 

[rosemaryl]

Dear tumtoo10,

There is a wealth of information at Crystal Decisions knowledge base with at least 8 articles that address this issue. Search on the word "Export".

ro Rosemary Lieberman
rosemary@microflo.com,

http://www.microflo.com

Microflo provides expert consulting on MagicTSD and Crystal Reports.

 

[tumtoo10]

Well anybody who can solve the issue ?
It is more predominant on machines having Windows Xp as operating System
Which Dll or OCX is responsble for the export option?

 

[rosemaryl]

Dear tumtoo10,

Did you check out the knowledge base articles at Crystal Decisions that I mentioned above?

There was quite a bit of information there.

ro Rosemary Lieberman
rosemary@microflo.com,

http://www.microflo.com

Microflo provides expert consulting on MagicTSD and Crystal Reports.

 

[tumtoo10]

Dear Rosemaryl,
Iam not getting the URL what u are speaking of. Is this available on the same tek-tips forum or on crystaldecisions.com.
Could u please mail me the url of that page.
Thanks in anticipation.

 

[rosemaryl]

Dear Tuntoo10:

Go to:

http://support.crystaldecisions.com/library/kbase.asp

In the search criteria box, type the word EXPORT

Click ?

Read through the results and find ones that seem similar to your problem....troubleshoot from there.

ro Rosemary Lieberman
rosemary@microflo.com,

http://www.microflo.com

Microflo provides expert consulting on MagicTSD and Crystal Reports.

 

[tumtoo10]

Dear Rosemary,
U were dot on target. The article did pin pointed which dll's were missing and now the problem has been sorted out.
Thanks alot once again.