Replacing Mapd, do I need an AES or Clan ?

[caislain11]

Hi all,

We are upgrading from release 9 to CM 3.1.2

My question is, what do I use to replace the Mapd board?
Do I need an AES? or will a CLAN work ??

We have purchased ASAI core and plus lisence.

Thanks in advance,

Cais

 

[avayafreakje]

mhh, its not a must to replace the mapd board. it will work in c.m. the problem is that if it dies you will have a hard time getting a new one. To have cti not by mapd you need a cti server. this cti server is connected through a clan board

 

[caislain11]

Hi Avayafreakje,
Thanks for your reply.

So you would programme the CLAN to point to the CTI server...have I got that right?

Are there any sample documents on programming the Clan to do this?

Thanks,
Cais

 

[nath42]

Hi,

You will need an AES server to connect to the CTI server, and CLAns to connect the AES server to ACM

 

[caislain11]

Hi Nath42,

Thanks for your reply..... OK I need to find out why this was left out and need to get documentation on AES server.

Thanks again,

Cais

 

[WimW]

Hello,

The MAPD is still supported in CM 3.1.2 but like already said, it's not sold anymore.

The new replacement for MAPD is the AES server which uses at least 2 CLAN boards for it's connection. It loads balance the load on the 2 CLANs.

When using AES, all new software using CTI (TSAPI, CVLAN, DLG, CMAPI, ...) need to be connected to the AES Ip-address while the AES is connecting to 2 or more clans, depending on the traffic.


Wim