Replacing batteries in a DS4300 (FastT600) 1

[KenCunningham]

Afternoon folks. The storage manager for our DS4300 is reporting a failed controller battery. I have placed a call with support and expect an engineer out early next week. Reading the docs this doesn't seem to be atrivial process - I'm assuming there'll be some downtime, particularly as the array isn't particularly easily accessible! Has anyone experienced this process before and able to give me an indication of timings so that I can forewarn my users, please? I realise that this is a bit of an 'how long is a piece of string' question, but any ballpark figures would be welcome. TIA.


I want to be good, is that not enough?

 

[cts123]

Hi Ken,

From the storage manager you have to findout the arrays which are pointing to that suspected controller ( say Controller-B) against which the battery is failed.

Now you have to move the arrays from controller-B to Controller-A and make sure while doing this there is no I/O with the disks in the stroage.

It takes little bit of time to move the arrays from the contr-B to contr-A. After this, you have to disable the controller through storage manager. After doing this you can take that module out from DS4300 and replace the battery.

After change the battery, you please put it back into storage DS4300 unit and enable the controller.

After enable the controller, you have to move all the arrays back which you previoulsy moved from Contr.-B to Contr.-A

The Storage Manager Help is pretty staright forward in which you can see the step by step process to change the battery.

Regards,
Sam

 

[KenCunningham]

Hi Sam. A star for a star - very helpful, thanks!

I want to be good, is that not enough?

 

[KenCunningham]

Just to put this to bed - the battery was swapped without issue this morning, exactly in accordance with Sam's advice.

I want to be good, is that not enough?