Replaced 4624 w 5610 & upgraded to 4.1 (12) system still sees old 4624 1

[AZJeepGirl]

I cannot for the life of me get the system to see the new phone type. I have:
Deleted the user and extension-rebooted-recreated with same ext no rebooted
Created an entirely new user & ext, changed the Ip add of the phone (both on the system and the remote phone) rebooted
Still the system sees it as a 4624. So needless to say the new 5610 doesn't work.

What gives? I have spent way too much time trying to get this stupid phone working properly. Please help!

ACA - Implement IP Office
ACS - Implement IP Office
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[kwing112000]

What does the phone say on the display?

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[AZJeepGirl]

nada
After rebooting, you can go in with * and prog settings. Then it downloads the 2 46xx files and just goes blank. In status & in mgr it shows the phone as 4624 no matter what I do.

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[AZJeepGirl]

Any other thoughts fellas?

ACA - Implement IP Office
ACS - Implement IP Office
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[jamie77]

Firmware files corrput???

I would put new bin files in your TFTP server and see that makes any difference.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[AZJeepGirl]

no good. Still broken

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[tlpeter]

Delete the user and extension
Reboot the system and make a new user
Then try again


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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[AZJeepGirl]

Tried that. Even tried it with keeping the user and creating an etireley new on with a different ext nbr and a different IP address...still no worky

ACA - Implement IP Office
ACS - Implement IP Office
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[tlpeter]

Erase config and import the users without the faulty one
Then create a new one
Also import the users without the faulty one and make a new one

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[AZJeepGirl]

K I'll give that a shot. I'll keep you posted. I'll have to wait til afterhours tho.
Thanks!

ACA - Implement IP Office
ACS - Implement IP Office
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[mattKnight]

Try it with a default (or nearly) config
or
Downgrade back to original version (blow a backup config onto the system), delete the 4624, add 5610 then re-upgrade.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[jamie77]

Let the phone come up and do HOLD-RESET and force another firmware upgrade and phone setup.

Have you got another 5610 you can try?? Maybe that one is just having an identity crisis!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[AZJeepGirl]

Jamie,
Tried both reset & clear. No luck there. No other 5610 at this point (it's a remote phone). I'm going to try Matt & tlpeter's suggestions tonite. I've about had it with this phone lemme tell ya GRRR. I'll let you all know how it goes!

ACA - Implement IP Office
ACS - Implement IP Office
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[PhaseJitter]

Let me know how you do AZJG. I've got this problem as well. It's a 5621SW, at a remote site. The phone displays as a 4624 in system status. TFTP logs show that it's downloading files. Have tried two new identical sets, same result. The phone works, just no display.

 

[AZJeepGirl]

Well fellas the display issue ended up being a result of the Cisco PIX. Had the network folks run:
no fixup protocol h323 h225 1720
no fixup protocol h323 ras 1718-1719

Then rebooted the system and wellah! Now the problem is with the CRM locking up. User can make 1-2 calls then it freezes and you have to actually go into task manager and shut down the ap & restart it. Any ideas? It worked without a hitch with the old set up. I've run the batch file and windows firewall is turned off on the pc. TIA


ACA - Implement IP Office
ACS - Implement IP Office
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