Replace Sys Util card 1

[zigmo36]

Howdy Techy guys and gals!! Our Sys Util card on our CS1000, part number NNTMENC82JXP, is showing a red light after lightning apparently knocked out part of our system and threw some breakers. In LD 135, when I DIS SUTL 0 15, I get the error; CCED5021 NOT A REDUNDANT SYSTEM. I understand that this is because the system is in SPLIT mode, but how do I disable and enable the Sys Util card to replace it?

Thanks for any consideration, and God bless you all!!!

 

[Firebird Scrambler]

I've found this old report

Doing a STAT HEALTH of the CPU's showed a problem with the Off-Line side (Remote Side 0)
Below is an extract from STAT HEALTH showing the problem
>LD 135
*.STAT HEALTH
*Remote (Side 0, Inactive, Redundant):
*Components without TIER 1 Health contribution:
*==================================================
* disp 0 15 1:In Service
* sio2 0 15 1:Out Of Service………………………Dongle on System Utility card OOS
* cp 0 16:In Service
* ipb 0:In Service
*
*TIER 1 Health Count Breakdown:
*=====================================
* sio8 0 16 1: 0002
* sio8 0 16 2: 0002
* sutl 0 15: 0002……………………………..System Utility card in service
* strn 0 15: 0002
* xsmp 0 15 1: 0002
* cnib 0 9: 0002
* cnib 0 10: 0002
* cnib 0 11: 0002
* cnip 0 9 0: 0002
* cnip 0 9 1: 0002
* cnip 0 10 0: 0002
* cnip 0 10 1: 0002
* cnip 0 11 0: 0002
* cnip 0 11 1: 0000 (OutOfService)
* fmd 0 16 1: 0008
* eth 0 16 0: 0002
*Remote TIER 1 Health Total: 36


Also in pdt - rdtail records 517 & 518 show problems with the hardware position for the System Utility card on side 0
[520] 12/05/2009 09:37:02 SEC0029 Security Warning: This system contains insecure passwords, notify your system administrator
[519] 12/05/2009 09:30:51 SEC0029 Security Warning: This system contains insecure passwords, notify your system administrator
[518] 12/05/2009 09:03:05 SRPT0095 HIRM: sio2 0 15 1 on the remote side 0 is Out Of Service.
[517] 12/05/2009 09:02:30 SRPT0096 HIRM: sio2 0 15 1 on the remote side 0 is In Service. [516] 12/05/2009
[497] 12/05/2009 07:08:07 TEMU0207 Backup process to local Removable Media Device ended successfully.

Changeout of the SU hardware fixed

########################################

Useful commands

LD 135

>.stat health help

<mnemonic> <side> <slot>[<port>]:[<health>][<status>]

Mnemonic Meaning
-----------------------------------------------------------------------
sio8 COM port on the CPU card
sutl System UTiLity card
strn Transition Card at the back of System Utility card
disp Display Panel
xsmp eXtended System Monitor Port
sio2 Dongle
cp CPU card
ipb Inter Processor Bus
cnib Core network Interface card
cnip Core Network Interface port
fmd Fix Media Device
eth LAN1 port (ELAN) on the CPU card



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[zigmo36]

Thanks for your input, Firebird Scrambler. Here is what I get:

.STAT HEALTH
Local (Side 1, Active, Split):
Components without TIER 1 Health contribution:
==================================================
disp 1 15 1:In Service
sio2 1 15 1:In Service
cp 1 16:In Service
ipb 1:In Service

TIER 1 Health Count Breakdown:
=====================================
sio8 1 16 1: 0002
sio8 1 16 2: 0002
sutl 1 15: 0002
strn 1 15: 0002
xsmp 1 15 1: 0002
cnib 1 9: 0002
cnip 1 9 0: 0002
cnip 1 9 1: 0002
fmd 1 16 1: 0008
eth 1 16 0: 0002
Local TIER 1 Health Total: 26


TIER 2 Health Count Breakdown:
=======================================
ELAN 17 IP : 192.168.0.20 Health = 2

Local AML over ELAN Total Health:2
Local Total IPL Health = 0

IPL connection history:0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Local TIER 2 Health Total:2

Remote (Side 0, Unknown):

(Remote side health is not available. )




.STAT CPU

cp 1 16 PASS -- ENBL

SYSTEM STATE = SPLIT (SINGLE)
DISK STATE = SPLIT
HEALTH = 26
VERSION = Feb 6 2008, 21:13:11
Side = 1, DRAM SIZE = 512 MBytes

cp 0 16 PASS -- STDBY

SYSTEM STATE = NOT AVAILABLE
DISK STATE = UNKNOWN
HEALTH = 0
VERSION =
Side = 0, DRAM SIZE NOT AVAILABLE

=========================================
Summary of Local System Resource (side 1)
=========================================
File Descriptors
-----------------
alloc 56
free 1992
total 2048

Unprotected Heap (bytes)
------------------------
alloc 39696040
free 209157672
total 248853712

Protected Heap (bytes)
----------------------
alloc 832696
free 3361608
total 4194304

 

[Firebird Scrambler]

In LD 135, have you used the JOIN command?.

Old report below

Problem
CPU's appear to be in split mode
Unable to see off-line side Health

Answer
CPU's appear to be in split mode
Online health indicates 26
Offline health indicates 22
Unable to SYNC.
STAT HEALTH in LD135 only shows the state of the on-line procesor
But in 'pdt' using 'IcsStateShow' gives the IPL health state and shows the off-line side as not being able to see the SMC card. (This site has a SMC ITG line card in use.)

pdt> lcsStateShow
Local node
Side number: 0
redundancy state: LcsSplit
activity state: LcsActive
hsp state: LcsHspStUp
disk state: S
health: 26
aml health: 0
ipl health: 2
version: Jul 28 2005, 04:14:02
memsize: 509
IRQA: 7
IRQB: 11
IRQC: 10
IRQD: 5
current state: LcsHspUpSt

Remote node
Side number: 1
redundancy state: LcsSplit
activity state: LcsInactive
hsp state: LcsHspStUp
disk state: S
health: 22
aml health: 0
ipl health: 0 ................................................The ipl health should be 2
version: Jul 28 2005, 04:14:02
memsize: 509
IRQA: 7
IRQB: 11
IRQC: 10
IRQD: 5
value = 8 = 0x8
pdt>

Doing a 'JOIN' in LD135 fixed this



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[zigmo36]

Hi again, Firebird Scrambler, yessir, I tried JOIN, I get "CCED025 Command is not applicable to the single CPU system".

 

[Firebird Scrambler]

Have you been able to plug in a serial port cable onto CP 0?. It seems that it might have problems and if you can't geet any output, then you might need to reinstall the software again.

What is the software version?.

Do ISSP in LD 22

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[KCFLHRC]

Just faceplate disable the Utility Card and unsest, reseat and enable then SYSLOAD CP 0 and see what happens. You have nothing to lose and it may just come back up and sync.

 

[zigmo36]

The software version is Release 5, Issue 50 J, Version 36221.

Thanks again for all the inputs! Zigmo36

 

[rumelihavasi]

Check the crossconnect cable between CPU`s.