replace 118xxx to 118yyy on a Mitel 5000 HX

[tech1302]

hi all

does anyone know how to program ARS on a Mitel 5000 HX Ver 6 to absorb 118xxx and insert and dial 118yyy.

thanks all

 

[NTEDave]

Calls will have to be routed through ARS
Create a New Facility and Route group called 118
Create a Dial Rule that adds 118YYY and set absorb to yes
Put this dial rule in your Facility Group and set your Trunk Group
Put your 118 Facility Group in your 118 Route Group, set 118xxx in your dial patterns
Pull the 118 route group to the top of the list within Route Groups

Just tried this on my system, my 118YYY is 118118, tried to dial 118500 and 118118 was actually dialled.

 

[tech1302]

hi
thanks for the reply.
I have just tried that. system is inserting 118118 in front of 118500 (118118118500)
on the loggers also its displaying it as a call to 118118118500
but the call was directed to 118118.
thanks a lot for the detailed programming steps.

 

[NTEDave]

Hello

You need to delete the existing dial rules in your new Facility Group, so it only has your new 118 dial rule.

Also ensure you have changed the Absorb to YES on your dial rule.