Repairable Item Management Module

[dpes1]

We are planning to implement the Repairable Item Management module and I am looking for any good tips about the way companies are using it. I have figured out how it is set up, but wondered if anyone is using it differently? Do you use it for tracking warranty repairs as well? Have any tricky things you're doing with it?

Also, info about how you handle repairable items with cores. Do you use active cross-referencing of stock items to issue a core charge at the same time as the repairable or exchange item is issued? Then a credit to the 'CORE' stock code when it is received from the end user?

If anyone has any doco that you are willing to share would appreciate it.

 

[Eternalwarrior]

Contact Canadian Defence Trevor Wilson wilson.tj@forces.gc.ca In Service Support Group - Client Services Manager.

They have utilized the RIM module and really exercised they hell out of it. Including they are on their third or fourth kick at the cat to perform repair of items throughout the world.

Could make some interesting reading

 

[TCBuy]

The Repairable Item Module has some key features which will require some extensive cooperation with your materials, maintenance, and the purchasing department. The Repair Manager position should work with all.

In response to your question regarding the cores, there are a couple of ways to handle this. Probably the best way is through an association with another stock item set up for the core. When the item is issued out, the "core" stock number is automatically "issued" within the system. When the core is returned, this can be "backed" out of the system.

As far as tracking warranties, you may want to utilize the serial # tracking feature of the inventory item. The entering of the correct serial # is then required when the material is received at the warehouse and also when it is issued out.

Note:
One disadvantage of the repairable item module: When users utilize MSO392 to finalize a repair item, it is "best" for them to finalize no more than quantity: 1 on a item. Often times, there are repair items that are quoted at different prices, or there are the instances where the user may want to expedite one of XXX. An average of the prices can be processed by the purchasing department, but it (at least for us) causes a mismatch report for the accounts payable report. When this is encountered, it is best to use MSO392 and modify/add an additional line item for processing.