Renumbering adjuncts

[sweetac]

I need a phantom mailbox set up that will go to VM immediatly without ringing an extension. When I try to renumber adjunct 710 to, say, 39, it does not take. The typed value (39) disappears and it is still asking me for new adjunct number. Any ideas why I can't renumber this adjunct?

 

[1043]

Do an extension printout. Extension 39 might already exist. You could also renumber a calling group and overflow it to your voicemail group.Then set up a voicemail box for that calling group number.

 

[2BAvoice]

When the number goes away like that, it is either an existing number, or not in valid in your dial plan. Sounds like you have 2 digit extensions...unusual. I suggest 1043's idea is much better.

 

[sweetac]

I am unable to print a report on ext 39 because it is not set up.

 

[1043]

do a complete extension directory print out,a group calling printout, a line print out, and anything else that can be renumbered.

 

[sweetac]

It appears that I'm unable to renumber anything. I have a 2-digit dial plan and there are extensions 10-29 available. 10-17 are physical extensions, 18-23 are AA/VM ports and 24-29 have nothing configured on them. I am unable to rename anything to 24-29 since they are already extensions and it seems that 30 and above are unavailable or not in my dial plan?

I have no problem using already-existing extension 29 for this mailbox but when I transfer to it the caller hears 5 rings before it goes to VM. How can I eliminate all rings. I have AA transferring to this box through selector code transfer and I want it to go in immediately since it is for emergency calls (outcalling set up on this box).

 

[tdaugirdas]

Program a "Do NOT DISTURB" button on that extention and turn it "on" - the calls will go immediately to voicemail. You can program the button by temporarily plugging a "real" phone into that extention jack. Program the button, turn it on - and disconnect the temporary phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[1043]

This is the main reason why you should always renumber your system to setup space even though you are using 2 digit extensions.

 

[sweetac]

I thought of the DND setup on extension 29 but ext 29 does not have a physical port. 10-17 are the only physical ports I have. The rest were set up as extensions before I inherited the project. Can I renumber extension 29 to some "black hole" to free it up and renumber an adjunct to 29?

 

[tdaugirdas]

Let's go back to square one - what modules do you have installed in the system - from left to right - starting with the processor?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[sweetac]

Processor Equipped with CKE4 (R7), 408 GS/LS-ID-MLX, 007MLM

 

[tdaugirdas]

Boy - you are very limited. You will have to use an adjunct to do what you want. How are calls routed now? by the AA? If routed by the AA - you can setup one of the unused general mailboxes - as where the AA routes the call that needs to go immediately to voicemail. Just have the selector code route the call to ext 9992.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[sweetac]

Yeah, there are only 6 physical extensions in use and the AA/VM. All calls ring on all extensions for 20 seconds before overflowing to 770. An AA answers and the caller can stay on the line and leave a general message or dial 9 for an "emergency" message. The only difference is that the mailbox that is connected to the selector code needs to be configured with outcalling. I was under the impression that general mailboxes could not have outcalling configured. Is this true?

I wanted to go the adjunct route but as you can see from earlier posts, I'm not having any luck with that configuration.

 

[tdaugirdas]

I believe you are correct. So you are left with using an adjunct - I would just use the existing numbering scheme and have the AA transfer the call to 710 for example - and authorize/setup 710 to remote forward the transferred call. I would use an authorization code scheme to do the programminmg for remote forwarding and use the actual adjunct ext number as the authorization code - it keeps it simple.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[2BAvoice]

You have 30 calling groups you can use, you don't have to use an adjunct. Check 1043's first reply.

 

[sweetac]

I tried to renumber a calling group but the system won't let me renumber anything at all - extensions, calling groups, adjuncts. I type the old number and it asks me for the new number but doesn't accept it.

Additionally, I tried to keep an adjunct where it was (710) and set up voicemail for that but when AA transfers the call to 710 it just rings continuously.

The closest I have been to a resolution was to use already-existing extension 29 (since it is only a logical port) but it takes 4 or 5 rings before it rolls to VM. I need something that will go directly to VM like if a phone is unplugged from a physical port and a call lands on the port.

 

[2BAvoice]

I suspect your probelm is the fact you have 2-digit numbering plan. If you have Winspm, print your dial plan.
I would suggest renumbering your system to setup-space and then making your extensions 3 digits, maybe add a 1 to the exisiting number.

 

[tdaugirdas]

If you want the adjunct to have voicemail coverage - you need to put it in Calling Group 30 - along with the rest of the extentions - then voicemail will cover the adjunct.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[sweetac]

Ah. Forgot to add it to the coverage group. That works fine. I'm still confused as to why I can't renumber anything. I can't even move extensions back to setup space. It works with 710 as an adjunct so I guess that's what I needed. Thanks everyone!

 

[2BAvoice]

You can't move them "back" to setup space if they were never there. You must choose setup space as your numbering plan, renumber your extensions from the 7xxx range to whatever you want. Then you could move them "back" to setup space. The default numbering plan is 2 digits, so you can't make them more than 2 digits if you are still in default numbering.