Removing yourself from hunt group

[RFLundgren]

I am about to start programming a switch which is going to be an 8710 solution with 150 odd gateways connected to it. This client is looking for some basic call centre functionality without actually running a call centre (its a retail business). I was thinking that for each of the site I could have a hunt group setup with each of the stations as members. I believe that you can program a button on the phone to busy your station from the group so that calls bypass you and go to the next person, similar to going into an aux state in CC mode. What I wanted to know as I have not used this feature before is how well it works and am I correct in my assumptions. My other question is that if I have x stations in a hunt group that also has a cover path associated with it, will the call cycle through all stations in the hunt group prior to following coverage, for example if 2 of the stations are busy and the next one doesnt answer, will the call go to station 4 before going to coverage, and is there anywhere you can set how many times it will ring on each station before covering.

Regards & thanks

Richard

 

[nohuhu]

RFLundgren,

starting with cm2, basic call center functionality comes as default so you can use it as well. it does include acd, bcms, vustats, vectoring (prompting), vectoring (holidays) and attendant vectoring. and you can use agent state buttons as well.
take a look at this document, it will give you a start with acd.

 

[krad]

If you decide to work with a basic hunt group, then you can use feature button aux-work (grp: hunt-group-number) to set the extension in or out the hunt group

 

[huffer]

If the stations have a coverage path of their own, you can use the send-calls button to make the station unavailable for the huntgroup. Aux-work does the trick as well but there is no point having both these buttons.

As far as you other question is concerned: the hunt-group will try to route te call to an available station. It will not consider the busy stations or the stations with send-calls or aux-work activated. The coverage path criteria for the hunt-grp are the same as for the station. The system-parameters coverage options let you set the system wide parameters.

Hope this helps?

 

[RFLundgren]

Thanks for the suggestions. I decided to go with the option of having 2 buttons on the phones in the hunt group. 1 to busy from the group and 1 to put them back in.

Now they have asked if I can somehow shade the "busy hunt" button when this is activated, which I dont believe is possible. Cant win them all.

Richard