Removing Virtual Station from CM

[Jsaunde7]

All,

I set-up a virtual station for testing purposes and now I need to remove the station. If i use command rem stat X it takes me to the stat and if I select enter to remove it, I'm getting Enhanced mode allowed on multimedia stations only. Also if I try to change the station type to see if I can remove that was, it tells me that station must be removed and re-added to change type. All help would be appreciated.

 

[Ronster]

Try list usage extension XXXX to see if the virtual station is used elsewhere.

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Everyone seems to have a very short attention... etc.

 

[Jsaunde7]

I tried list usage extension XXXX and the virtual station isn't being used anywhere else. Any other suggestions so I can remove this station.

 

[kyle555]

maybe it'll clear with a reset 4. Maybe someone made it as a x ported station and changed to virtual after with that mode set and it can't be changed now?
Could be a minor translation corruption.

 

[Jsaunde7]

I'm the one who actually created the station as a virtual station so I know it wasn't made as a x-ported station. Also one thing I just noticed is that it won't allow me to even change the COR or Coverpath, it give me the Enhanced mode allowed on multimedia stations only. Are you suggesting that I reboot our PBX to see if that clears it. Would be hard to reboot since were open almost 24hrs. Any other suggestions.

 

[Ronster]

Can you busy the station?
If you can, try removing when busied.

_______________________________________________________________
Everyone seems to have a very short attention... etc.

 

[AvayaTier3]

can you do change station x and paste the screen output with the returned error here?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Jsaunde7]

If I try to change the station type to a 9608 phone, this is what I get below:

 

[Jsaunde7]

When trying to busy out station, I get no hardware assigned.

 

[Jsaunde7]

One other thing I just tried. I added another virtual station to see if I could remove it and it allowed me to remove it successfully. This leads me to believe its something specific that that station that I created and somehow stuck in translations.

 

[AvayaTier3]

exit GEDI on ASA then use advanced tab, emulation and connect.
Command: remove station x

Again, post results

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Jsaunde7]

same results.

 

[joe2938]

do a change station, change it to a 2500 set, enter go back and then see if you can delete it

 

[Jsaunde7]

Doesn't even allow me to change the station type. Any type I try to change to it tells me that the type station must be removed and re-added to change type and defaults back to virtual. error message attached.

 

[joe2938]

will it let you do it this way, do a change extension-station xxx at top line enter a new extension number. Worth a try

 

[MarcoBlanco]

try list usage extension ### and see if it is link into another station as bridged appearance

 

[joe2938]

already suggested!

 

[Jsaunde7]

Tried changing to a new extension and it let me do that but won't let me remove the new extension. I changed it back and I've sense opened a ticket with Avaya.

 

[joe2938]

sounds like some data corruption