Removing unused cards in opt 61

[1norteltech]

I have a lot of unused analog and digital hardware ports in our opt 61. The plan is to consolidate the used ports and remove the unused cards to have for spares. Once the card is emptied and removed from the switch, do I need to OUT the CARDSLT or CARDMLT in LD 20?
RLS is 25.40

 

[x11tech]

Once you out all of the TNs on the card, you do not need to out the CARDSLT or CARDMLT in RLS 25.40.

 

[johnpoole]

when you out the last unit, the card goes away.. you can not out mlt or slt unless you do the new mlt.slt command and never add a phone... it's a catch 22, if you have a phone built, you can not out the card.. when you out the last station the card is gone so you still can not run the out mlt/slt command

john poole
bellsouth business
columbia,sc

 

[1norteltech]

Thanks for the info. I saw those commands in another thread. I've always just pulled the cards, but sometimes when I put cards in the switch, I get a message saying card does not match database.

Thanks again.

 

[johnpoole]

best to out any stations on a card prior to removing it for maint... if nothing else it gets back all the lic and dn's

john poole
bellsouth business
columbia,sc

 

[x11tech]

Always DISL lll s cc a card prior to removing it.

ENLL lll s cc will re-enable a card after a maintenance window (for instance, removing a defective card to replace it with a working card.)

You do not need to out all sets on the card unless you are permanently removing the card.


There are other commands better suited to tracking down disabled sets for maintenance removal or troubleshooting, and a policy of "out all sets before maintenance" is administratitively excessive.

 

[1norteltech]

The plan is to mov sets to free up the cards for spares. There must be 200 analog/digital ports unused in this switch. Plus an audit of analog sets has resulted in about 60 that weren't being used.

 

[x11tech]

The plan is to mov sets to free up the cards for spares. ...

Make sure that you do not attempt to MOV any set that is ACD. The Nortel SL1 database is a relational database and the MOV command does not update all of the record pointers in the ACD datablock, which can result in database corruption.

(Indirectly related bit of info In some cases, performing a CHG on an ACD set can also cause corruption.

Nortel did put out a bulletin on what was and was not recommended as far as changes go to ACD sets.

 

[1norteltech]

I see a lot of reference to db corruption with ACD sets. Our business office feels the need to shuffle one desk to the right about every 6 weeks and I've always just used the mov command to swap the sets. I've never had any issues with doing this. Are you saying this is a disaster waiting to happen?

 

[x11tech]

In short yes. I'll look and see if I can find the bulletin that was sent to me and put it on my website and link it to this thread. The bulletin is a PDF from Nortel.

I hope you at least de-acquire the TN before you move it (assuming that it's a Symposium or Contact Center environment)...

I'd also point out... if you're in an ACD environment, the agent ID follows the agent... there is no reason to touch the phone. (Although, if they need extensions that follow the agents you could implement that feature, it's been standard since before Symposium 4.0) Moving phones is needless administrative work. (As I read somewhere in the Nortel: Symposium call center solutions tek-tips forum... what you're talking about, with regards to admin wanting to move people every 6 weeks, is a case of the inmates running the asylum.)

 

[MagnaRGP]

If they like to play musical desks, you should start performing wire based moves rather than software moves. If you take the time to update your cabling records, this is a simple process and leaves ZERO chance of software corruption.

 

[johnpoole]

it's easy to find anyone that does soft moves on acquired stations.. they are usually looking for a job.. we move 50 to 100 stations a month, non acd.. 90 percent soft... acd sets are either copper moved while de-acquired and disabled or deacquired, removed from symposium, and outed.. then added back to the switch and then the symposium.. we do not swap acd stations... as posted the agent id controls call flow.. stations do have did's but not voice mail... if an agent can not give up her did she may not need to move...

john poole
bellsouth business
columbia,sc

 

[1norteltech]

All our business office people have their own did's with voicemail. We don't have symposium or any other call center software. Most of these people are in a room 20 ft. by 20 ft. and I just can't convince their boss they don't need to move. They can do there job at any desk, but she's the lead nut. Will swing the cross connects from now on. Thanks.

 

[telecom4242]

Removing Clock Card opt 61 question

We are cutting back on our PRIs and I need to remove one dual PRI and one Clock card. The PRI that is being removed connects to the CC port 0 and 1, there is another CC that will stay along with a working dual pri. I need help with how to remove the clock card, thanks in advance.

 

[acewarlock]

Please don't answer this as telecom4242 has started a new thread for this question.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Johnthephoneguy]

If you are moving NON ACD sets you are fine doing it in software.

JohnThePhoneGuy

"If I can't fix it, it's not broke!