Hello,
We use CM 3.0 and have a need to remove callers from a queue after they have been in the queue for 60 minutes. We want the option to play a message, route to another queue, etc if they've been waiting that long.
Is there a way to check how long a specific call has been waiting and take action on that call? I don't want to check EWT, but the actual wait time for that specific call.
Thanks,
LF
We use CM 3.0 and have a need to remove callers from a queue after they have been in the queue for 60 minutes. We want the option to play a message, route to another queue, etc if they've been waiting that long.
Is there a way to check how long a specific call has been waiting and take action on that call? I don't want to check EWT, but the actual wait time for that specific call.
Thanks,
LF