Removing Call restrictions for a single extension

[lsgko]

With a phone system setup to restrict the dial of certain area codes (and international calls), how and where does one remove the restricitons for an individual extension?

 

[bkrike]

One would typically have the sys-admin / vendor remove the restrictions. If that is you it is under the program heading “Restrictions.”

 

[exsmogger]

Restrictions on an extension are enforced by assigning filters. Under Terminals & Sets you can change the filter assigned to the extension in question. Check the filter assigned to an unrestricted extension and then assign this filter to the currently restricted extension.

Brian Cox

http://www.jandjcommunications.com

 

[BagsNYC]

You can also build a COS password to leave restrictions in place and override when necessary

 

[lsgko]

I assigned the 00 filter (under Terminals & Sets -> Restrictions -> Set restrns) to all the filter times (normal, night, evening...) and when I try to dial long distance or international, I still get the message "call restricted". Where else would this be set?

 

[bkrike]

The line (as opposed to the set) could be restricted.

Are you sure you are getting this error message from the Norstar, and not your provider? If the restriction is on the norstar, the message will be on the phones display. If you are getting a recording it is from your provider.

 

[lsgko]

The message "call restricted" is being displayed on the phone display. If the line is restricted, would the setting be in Terminals & Sets -> Restrictions -> Line restrn OR Lines -> Restrictions?

Other phones we have require the user to push a button and enter the extension in order to dial a restricted number. The phone being reconfigured, does not have that button.

 

[telemarv]

Chech the restriction filter on the lines it is default as filter 003

 

[lsgko]

Is the filter 003 an unrestricted filter?

 

[telemarv]

Normally yes its unrestricted but you should check to make sure that a) that's the filter on the lines and b) there are no restrictions on it

You'll find line restrictions on LINES/RESTRICTIONS/FILTERS