SysAdminUK
IS-IT--Management
Hi guys, you've all been great in the past so perhaps you can help me with something that should be relatively easy but I can't figure out what I'm doing wrong.
Scenario:
Lets say our main number is 100100, we have 20 users, and their DNs are 4101, 4102, 4103... etc etc.
Whenever anyone calls 100101 it goes through the user with the DN 4101, if they call 100107, it goes through to the user with 4107
We have a subset of users that we do not want to be able to receive direct dials, they should all go through the 100100 number switch board which plays a compliance message.
So, how do I stop these direct dials from working for these few users? I thought it was as simple as going to Telephony > Target Line, clicking on the 100115 number and removing the assigned DN, (which would be 4115 in this example.) However, calling the 100115 number is still ringing through to the assigned DN. What am I missing/doing wrong?
Scenario:
Lets say our main number is 100100, we have 20 users, and their DNs are 4101, 4102, 4103... etc etc.
Whenever anyone calls 100101 it goes through the user with the DN 4101, if they call 100107, it goes through to the user with 4107
We have a subset of users that we do not want to be able to receive direct dials, they should all go through the 100100 number switch board which plays a compliance message.
So, how do I stop these direct dials from working for these few users? I thought it was as simple as going to Telephony > Target Line, clicking on the 100115 number and removing the assigned DN, (which would be 4115 in this example.) However, calling the 100115 number is still ringing through to the assigned DN. What am I missing/doing wrong?