Removing a g450 Gateway in Avaya CM 7

[Rob Nelson]

This is a weird one. I am trying to remove a g450 in CM. I enter:

Remove media-gateway X and get "Error encountered, can't complete request; check errors before retrying.

The error is code 769 which is the Gateway isn't registered. The gateway can't be registered or you can't remove it. I register it, the error goes away but I can't remove it... I unregister and I get the error and I can't remove it... any thoughts? Have you seen this before? I'm stumped.

 

[joe2938]

have you removed all translations against it?

ACSS IP Office AIPS IP Office

 

[wpetilli]

I've had that happen before too, but don't recall what was done. I'd make sure it isn't that virtual announcement module isn't being used.. v9?

 

[Rob Nelson]

All translations were removed. I verified there wasn't an announcement I missed.

It looks like it's corruption which is good/bad. Good because I didn't miss any steps and bad because it's corruption.

 

[joe2938]

Try a reset system 1 command,worked 1 time for me

ACSS IP Office AIPS IP Office

 

[mattKnight]

Is the announcement card still enabled?


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[AvayaTier3]

You have software corruption.

Post output:
Command: list media-gateway X

If you have "dadmin" login:
Command: clear error
Command: remove media-gateway X
Command: display software

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
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