Removed two incoming lines. Callers go to VM if line 1 in use

[dbeaty]

Hi, I am a user not an installer so pardon my terminology. I can find my way around Element Manager on our system. Recently we turned off two incoming lines on our system from Centurylink. We had 6 lines, not we have 4. BCM50 with two BCM50 Expansions

Before this change, any incoming call would loop through the available lines. If line 1 way busy, it would jump to line 2 and ring and so on.

As soon as the two incoming lines were turned off, the system began having issues for incoming calls (outgoing works fine).

If line 1 is busy in use, the incoming caller will go directly to Centurylink VM.

Is this somthing I can fix in Element Manager? It looks like the lines are assigned to 61-67 with Pool A.

Thanks for your help

DB

 

[phoneguy610]

is centurylink your provider?

it sounds like they do not have the lines rolling over correctly anymore

i would verify with them what lines you have left and make sure they rollover properly

 

[cook1082]

It is forwarding busy to the providers VM. They took the lines out of hunt and need to reprogram them. Call your provoder. Nothing in the EM will help.