Remove VM Coverage on Direct Line

[dhackbarth]

Hi! I have spent time programming an InterTel Axxess sytem, so understand many of the concepts. But I am mainly a computer networking guy, so this is my first experience programming a Partner system.

System:
Partner Plus R4.1
Mail VS R3

Cabinet (Left to Right):
206e - 400e - Processor - Voice Mail

It is a shared office with two separate businesses on the system. Main business has 3 lines ringing in to AA (Grp 7). My client is subletting an office, and wants his Line to ring to his extension (14). If unanswered, needs to be picked up by Answering Device in office (4 rings), instead of by system voice Mail.

I've removed the Line from Group 7 (#206)
Have it ringing in to Ext 14 using (#208).
Have set VMS Cover Rings (#117) to 9 - expecting that this would prevent VM from picking up, and allow time for the external TAD to pickup. The Line rings in to the extension, but after _4_ rings goes back to AA. I assume this is because the call is 'confused' so gets sent to Ext10, then to AA (since there is no receptionist).

I have not yet deleted the mailbox for Ext 14.

Is there a way to have the system ring an extension indefinitely, without further processing? Or should I just tell the client he has to use system voice mail?

Appreciate any help you can provide!

-Dave

 

[392]

Remove extension 14 from #310 so that the line rings there indefinitely.

Remove the line from #208 completely (unassigned), as that tries to route the call.

Assign ringing to the set on the line using centralized telephone programming for 14.

You can delete or leave the mailbox, it won't be used or seen.

Plug the answering machine into the bottom of the set at 14 and you're done.

 

[dhackbarth]

Thanks! I will be at the site this afternoon, so will implement it then.

Unfortunately, the 206e has 2 bad ports, so I also need to deal with that. Warming up my soldering iron...and hoping the card doesn't fail when cycling power. I understand from the forum that these cards have a tendency to smoke!

-Dave