I've been asked to 'de-activate' the night key on an attendant console. They don't want to see 'the crescent moon'. There's no programming for nit in ld 15. I don't see anything in opt for the attcon. Can I do this? They say they are always inadvertently putting the console into night and then the calls just ring no answer. Thank you!
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Remove night key on console
- Thread starter jkaym
- Start date
acewarlock
Technical User
If you unplug the headset/handset it will go into nite mode. You should always have a nite number programmed, either a phone that someone will answer or the Vmail EXT number and make a Vmail box for it.
- Thread starter
- #3
We use a somewhat creative "nite" plan:
First to note, "alternate night number based on time of day" is a standard capability... but even better s a MerMail/CP Time of Day Controller
If between 8am and 5pm, the console ends up in Night, callers are pointed to a MerMail menu that speaks "Operators are experiencing unusual volume at this time. If you know the extension, please dial it now...or press zero to try an Operator again"... Where "zero" points to a DN series that appears on the 2616 side phones of each console.
If the console goes into Night after hours, the call is simply sent to the designed night greeting.
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First to note, "alternate night number based on time of day" is a standard capability... but even better s a MerMail/CP Time of Day Controller
If between 8am and 5pm, the console ends up in Night, callers are pointed to a MerMail menu that speaks "Operators are experiencing unusual volume at this time. If you know the extension, please dial it now...or press zero to try an Operator again"... Where "zero" points to a DN series that appears on the 2616 side phones of each console.
If the console goes into Night after hours, the call is simply sent to the designed night greeting.
[highlight #CCFFFF][/highlight]
jp, I guess your view is really the clear picture: It's console suicide to operate without a NIT number - I think calls just ring in a never ending state waiting for the next NIT time - which never comes...
Also - I have a FAQ faq798-6217
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Also - I have a FAQ faq798-6217
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- Thread starter
- #8
Thank you all very much (I didn't post this sooner-computer problem)....I agree 100% with everything you say. Employee's were putting the console into nite because 'then the calls stopped coming in'. Hmm..imagine an employee doing that....we'll work on a better procedure!
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