We were recently infected with the Klez virus. Most of the NAV's were up to date. However, now I have 2 files in network folders that NAV says are infected with klez, but the files cannot be deleted or quarantined. Any suggestions would be greatly appreciated. Thanks.
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Remove Klez from Network? 2
- Thread starter tb913
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You say the files are in "Network Folders".
If you mean they are in folders that are being shared on a network then they may be open by some other computer.
I would make sure NAV is current on the computer hosting the infected files. Physically disconnect from network, ie disconnect the ethernet cable. Reboot and run a full scan with the clean or cure or whatever NAV calls the option to correct the damage of the virus.
If this doesn't work then try booting to safe mode and repeat. If it still doesn't work, try download a standalone Klez cleaner tool from Symantec or one of the other major Anti-virus sites.
If you mean they are in folders that are being shared on a network then they may be open by some other computer.
I would make sure NAV is current on the computer hosting the infected files. Physically disconnect from network, ie disconnect the ethernet cable. Reboot and run a full scan with the clean or cure or whatever NAV calls the option to correct the damage of the virus.
If this doesn't work then try booting to safe mode and repeat. If it still doesn't work, try download a standalone Klez cleaner tool from Symantec or one of the other major Anti-virus sites.
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- #3
Yeah try deleting it from safe mode. And run this:
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