Remove a forward

[AndyRothgen]

Our users tell me this set is forwarded to another & doesn't even ring before the call goes to the second set. I can't see any forward set up, help!

REQ: pr
REQ PRT
TYPE: dn
TYPE DNB
CUST 0
DN 2757
DATE
PAGE
DES

DN 2757
TYPE SL1
TN 104 0 02 11 V KEY 00 MARP DES 2002P2 7 JAN 2016
(2002P2)


NACT
REQ: pr
REQ PRT
TYPE: tn
TYPE TNB
TN 104 0 2 11
DATE
PAGE
DES

DES 2002P2
TN 104 0 02 11 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FNA HTD TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2757 0 MARP
01 ADL 16
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 7 JAN 2016

 

[KCFLHRC]

My guess would be that it is hard forwarded at the set. You may want to go look! Or do a trace in LD 80.

 

[AndyRothgen]

How would I trace it? The set is on another site several miles away so I'd rather not travel because the user has done something daft if I can avoid it.

 

[yyrkroon]

LD 80 at the . enter trac 104 0 2 11 and look at key 19, if it's forwarded, it will say forward activated

 

[KCFLHRC]

Or ask the user if their phone says forwarded, that's usually a tell tale sign.

 

[AndyRothgen]

>ld 80
TRA000
.trac 104 0 2 11

VTN 104 0 02 11
KEY 0 SCR MARP IDLE
KEY 1 ADL IDLE
KEY 2 ADL IDLE
KEY 3 ADL IDLE
KEY 4 NUL IDLE
KEY 5 NUL IDLE
KEY 6 NUL IDLE
KEY 7 NUL IDLE
KEY 8 NUL IDLE
KEY 9 NUL IDLE
KEY 10 NUL IDLE
KEY 11 NUL IDLE
KEY 12 NUL IDLE
KEY 13 NUL IDLE
KEY 14 NUL IDLE
KEY 15 NUL IDLE
KEY 16 NUL IDLE
KEY 17 TRN IDLE
KEY 18 AO6 IDLE
KEY 19 CFW IDLE
KEY 20 RGA IDLE
KEY 21 PRK IDLE
KEY 22 RNP IDLE
KEY 23 NUL IDLE
KEY 24 PRS IDLE
KEY 25 CHG IDLE
KEY 26 CPN IDLE
KEY 27 NUL IDLE
KEY 28 NUL IDLE
KEY 29 NUL IDLE
KEY 30 NUL IDLE
KEY 31 NUL IDLE

I assume that means it's not forwarded?
So why is the user claiming it is?

 

[mikeyb123]

do a live trace and put a call in - trace all 3 phones and see

use

ld 80

entc 104 0 2 11 0010 - this will enable the reace for 10 mins

then do

gotr

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[bhassell2000]

Did you call the users extension and see if it forwards as they are claiming it is doing?

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[trvlr1]

Is this phone active (can they get dial tone) and does the extension appear on any other phone? It could also be forwarded in an IDC table before it gets to the phone when the number comes into the PBX. Calling the extension from the same site would prove that immediately.