Remotly running short codes

[Larryataccess]

I already am setup so i can dial into get messages remotely but I would like to be able to dial in and run short codes like to set a huntgroup into night service and a number of there things. HELP!!!!!!!!!

 

[Bas1234]

Just create a new module in VMPro use tranfer option to transfer it to a shortcode from the Manager.

Or you can create a menu for the transfer options.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[amriddle01]

If using R5 VM Pro look at the generic action then in it's specific tab "Select generic command" then "change user or group configuration", it explains itself from there

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Bas's idea should work too, but I have had isues with transferring to certain shortcodes from VM

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

Just don't use * or # in the shortcodes from the ipo itself.
Indeed some shortcode won't work right, but this one will.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[amriddle01]

Indeed

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Larryataccess]

So i have to create a menu option in a IVR that transfers to each shortcode. that means for each huntgroup i have i will have to create a menu option?

 

[amriddle01]

Yes, and a shortcode to act on

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Sorry, you already mentioned creating the shortcodes, it isn't much work to be honest

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Larryataccess]

since i cant put a * or a # in the code i use with the menu i am going to have to hardcode a short code for each huntgroup right?

 

[amriddle01]

Yep, you need to fing a gap in your extn plan and if you don't use 9 for outside calls a gap in you local numbering too, I would use say 850-899 for my site as there are no numbers internal or local that would be dialled and accidently match that range

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

It can be possible:

Create 2 virtual users/extensions (H323)
Say DayService(3011) and NightService(3010)
Add the those users to all the HuntGroups, make sure they are unticked.
Create 2 shortcodes

Night Service
Code: 3000
Feat: Set HuntGroup Night service
TelN: (leave it blank)

Day Service
Code: 3001
Feat: Clear HuntGroup Night service
TelN: (leave it blank)

Now Forward the user 3011 to 3001 and 3010 to 3000

Then make a menu in VMPro option 1 transfers to 3011 and option 2 tranfsers to 3010.

I hope you can follow.

By adding the virtual users into all HG and leaving the SC teln blank it will turn on/off the night/day service of all the HG it a member of.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

You can use the * or # in the Menu of VMPro

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Larryataccess]

Ok well my shortcode for set huntgroup night serive is *20*N# can i transfer to that from a wildcard menu? and have it feed the number you dial in to N in the shortcode?

 

[amriddle01]

That means you are transferring to a * shortcode, as we said that can be troublesome, you can try but it may fail

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

Just create two new ones;

3000/Set HuntGroup Night service/HuntGroup number

and

3000/Clear HuntGroup Night service/HuntGroup number

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

Make the last one
3001/Clear HuntGroup Night service/HuntGroup number

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Larryataccess]

But BAS i have a large quanity of Huntgroups so i would have build those two for everyone

 

[Bas1234]

Then read my post above again. 2 menu options for all groups you have. Short is not possible.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

typo: Shorter is not possible.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________