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Remote SIP Phone

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iggy1952

IS-IT--Management
Feb 2, 2006
172
US
We are running Session Manager 7.1.3 and have a remote user on a 9641GS phone who keeps getting logged off (message on phone states extension being used by another user). I have deleted and rebuilt his extension from scratch and the problem keeps occurring. I ran a traceSM and could find nothing indicating a problem with registration of the endpoint. Any suggestions what to check?

iggy1952
 
Change the phone security code (password)and only tell your remote user with the 9641GS.
 
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