Remote reset or release of trunk port via WinSPM

[mikedphones]

Happy new year all.

Once of our customers seems to have line one (slot 1 port 9) in use and lit. No one is on site for a few days and I am wondering if I can reset the trunk port remotely via WinSPM or from a command line in Monitor. As you all know, I cannot do a restart unless idle, and I cannot seem to busy out/restore the trunk port. I was considering a slot reset, but I have had issues on this system with certain vintage 10DP phones making a ticking sound if they system doesn't come back up right, so I was trying to avoid that. Any thoughts? Otherwise I will advise them to wait until they are able to go back in.

Thank you

 

[TouchToneTommy]

Can someone on site pull the modular plug out of the trunk port, which will drop batter, and should release the trunk?

 

[Telecomboy]

That ticking sound is usually related to power. You may have a failing power supply or you may have too many digital phones connected to a single cabinet. If you cannot busyout and restore the trunk port the next step (in my opinion) would be to power cycle the system with that port unplugged.

 

[wireboy]

BY ALL MEANS! avoid resetting slot one remotely. the result will be to require an immediate site visit to restore your customer's service.

42