evilScooby
Technical User
Im stuck with this one and I think I have tried everything I can think of to get it to work.
We need it to work as we have the potential to lose a client of this relativly simple process.
Initial thoery was to setup a vdn routing to a vector which had a pin code check then would force them through to the feature access code for recording announcements and the specific announcement needed.
Its an outbound call centre with many clients so this client has to be forced to only record certain files hence why im stuck using this long winded method.
Anyway, that method doesnt work, you cant seem to route to announcement FAC and announcement extension. I have tried putting in a pause and it still doesnt work.
I haved checked COS and COR and they are correct.
I use this method for service observe so I do know you can route to a FAC and agent/vdn etc but im not sure why its failing with the announcement FAC.
I have also thought about routing the vector to a station which is call forward, but it wont let me callfoward to a FAC, and also thought about sending station to cover, then cover path with remote coverage , then remote coverage with an abbreviated dialling list entry which is FAC and announcement. Must be the longed method EVER but it still doesnt work. I get engaged for some reason. :-(
Someone please help and through me some suggestions, no matter how small.
My head hurts
We need it to work as we have the potential to lose a client of this relativly simple process.
Initial thoery was to setup a vdn routing to a vector which had a pin code check then would force them through to the feature access code for recording announcements and the specific announcement needed.
Its an outbound call centre with many clients so this client has to be forced to only record certain files hence why im stuck using this long winded method.
Anyway, that method doesnt work, you cant seem to route to announcement FAC and announcement extension. I have tried putting in a pause and it still doesnt work.
I haved checked COS and COR and they are correct.
I use this method for service observe so I do know you can route to a FAC and agent/vdn etc but im not sure why its failing with the announcement FAC.
I have also thought about routing the vector to a station which is call forward, but it wont let me callfoward to a FAC, and also thought about sending station to cover, then cover path with remote coverage , then remote coverage with an abbreviated dialling list entry which is FAC and announcement. Must be the longed method EVER but it still doesnt work. I get engaged for some reason. :-(
Someone please help and through me some suggestions, no matter how small.
My head hurts