Remote Phone (Almost there)

[TISTech1]

So I have a remote phone almost working.

At this point I have all the ports forwarded, (I can even use the public ip to get into their IPO and use monitor and SSA)

The phone comes up with a typical login screen, I login and for a second everything looks great then it goes to "Registering." About every 2 seconds it switches between that screen and the "typical" screen. But at no point can I make a call out. I have even put the phone into the DMZ using my home router. No change.

Here is the monitor entry. fyi the IPO is 192.168.1.250 on the cust side.

2354286077mS RasRx: v=IFace=LAN1, Src=[my public IP]:49301, Dst=192.168.1.250:1719 peb=0
RasMessage = gatekeeperRequest

2354286078mS H323Evt: Recv GRQ from ad39aadc
2354286078mS H323Evt: e_H225_AliasAddress_dialedDigits alias
2354286078mS H323Evt: found number <222>
2354286079mS RasTx: v=Src=192.168.1.250:1719, Dst=[my public IP]:49301 peb=0
RasMessage = gatekeeperConfirm

Any ideas?


Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[TISTech1]

I put a public ip into the network topology tab and ran a STUN.

The firewall type came back as a "Blocking Firewall", which I am guessing is a bad thing. But I got some interesting feedback when I made the changes. Here they are below.

365482mS RasRx: v=IFace=LAN1, Src=[My public IP]:49156, Dst=192.168.1.250:1719 peb=0
RasMessage = gatekeeperRequest

365482mS H323Evt: Recv GRQ from ad39aadc
365483mS H323Evt: e_H225_AliasAddress_dialedDigits alias
365483mS H323Evt: found number <222>
365483mS RasTx: v=Src=192.168.1.250:1719, Dst=[My public IP]:49156 peb=0
RasMessage = gatekeeperConfirm

365513mS RasRx: v=IFace=LAN1, Src=[My public IP]:49156, Dst=192.168.1.250:1719 peb=0
RasMessage = registrationRequest

365514mS H323Evt: Recv: RegistrationRequest [My public IP]; Endpoints registered: 0; Endpoints in registration: 1
365514mS H323Evt: e_H225_AliasAddress_dialedDigits alias
365514mS H323Evt: found number <222>
365514mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
365514mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
365515mS H323Evt: GK: Unregister endpoint RGBA_51781f37322952e0 for extension 222 reason 4
365516mS H323Evt: GK: Send URQ
365516mS RasTx: v=Src=192.168.1.250:1719, Dst=[My public IP]:49162 peb=0
RasMessage = unregistrationRequest

365516mS H323Evt: RRQ --- Register extn 222 using product IP_Phone, version 6.2209
365516mS H323Evt: <222> registered, ipo behind nat 1, phone behind nat 0
365517mS ERR: Handler should use stun for media but server is not configured
365519mS RasTx: v=Src=192.168.1.250:1719, Dst=[My public IP]:49163 peb=0
RasMessage = registrationConfirm

368513mS RasRx: v=IFace=LAN1, Src=[My public IP]:49156, Dst=192.168.1.250:1719 peb=0
RasMessage = registrationRequest


Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[gknight1]

try changing the firewall type to Static Port Block... I've used this before and its worked.

http://blogs.scansource.com/h323-remote-phone-quick-setup-guide/

 

[phoneguy610]

Good luck I have never gotten one to work right with port forwarding

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[TISTech1]

When I changed it to static port block I got a little different message.

365098mS RasRx: v=IFace=LAN1, Src=[My Public IP]:49207, Dst=192.168.1.250:1719 peb=0
RasMessage = registrationRequest

365098mS H323Evt: Recv: RegistrationRequest [My Public IP]; Endpoints registered: 0; Endpoints in registration: 1
365099mS H323Evt: e_H225_AliasAddress_dialedDigits alias
365099mS H323Evt: found number <222>
365099mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
365099mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 1)
365099mS H323Evt: GK: Unregister endpoint RGBA_51782b1d3ab30f6f for extension 222 reason 4
365100mS H323Evt: RRQ --- Register extn 222 using product IP_Phone, version 6.2209
365101mS H323Evt: <222> registered, ipo behind nat 1, phone behind nat 0
365103mS RasTx: v=Src=192.168.1.250:1719, Dst=[My Public IP]:49214 peb=0
RasMessage = registrationConfirm


What does this mean, "Unregister endpoint RGBA_51782b1d3ab30f6f for extension 222 reason 4?"

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[tlpeter]

This is the problem:

registered, ipo behind nat 1, [b]phone behind nat 0[/b]

It should show behind nat 1 because it is.
What kind of router and connection is at the users site?


BAZINGA!

I'm not insane, my mother had me tested!

 

[TISTech1]

Sorry it took me so long to respond. I just have a Verizon router at my house that I was trying it on. Anything in particular I would need to do with it?

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[tlpeter]

I really do not know those routers as we do not have Verizon over here.


BAZINGA!

I'm not insane, my mother had me tested!

 

[TISTech1]

we also tried it on a Time Warner Router, same effect

Thanks!

I Reject Your Reality And Substitute My Own.

APSS , ACIS , & ACSS – SME

 

[piethief]

My experience is with Verizon at the house you don't need to change anything on that side. Time Warner, Comcast, or Bright house are a different story. The office however is typically the problem. What port comes back from the STUN discovery? Usually if it is an unexpected port, then it is much faster and easier to just put in a VPN and call it a day, unless the phones are 96x1. A 1 to 1 NAT will usually do the trick unless it's through a Sonicwall, but then just do the VPN. Any word on if/when the phones that aren't being discontinued will support the built in VPN client? Most of the 9600s are going EOS soon.