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Remote office 9611g screen set up

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eaglepromopro

Systems Engineer
Feb 25, 2023
17
US
I have been trying to program a 9611g handset for use with an existing 9.1 that already have 4 remote handsets in service.

The IT vendor set up a separate VPN and gave me the following configuration:

WAN GroupVPN PSK
: xxxxxxxxxxxxxxxxxx

User Name:
avaya

pass:
xxxxxxxxxxxxxxxxxx

VPN:
10.0.111.0/24

public IP:
x.x.x.x

I am not sure what to enter into the actual 9611g handset when it boots up. I see a VPN option that says:

VPN: DISABLED
VPN VENDOR: OTHER
GATEWY ADDRESS:

I usually enter the setting for the option:

ADDR:

Tried to find a step by step online but could not find one.
 
FOLLOW UP:

I keep getting on the 9611g display

" VPN tunnel failure
 
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