Remote Night Service

[avayaconsultant]

Does anyone know of a way to force IPO into "night service" remotely by calling the system? Besides using PC Anywhere, or just modifying messages. Our calls will route to the AA first. I am looking at emergency sits like snow.

Thanks

 

[big70]

Yes you can, use VM-Pro and the User Variabelen.
Its al explained in the help-file of VM-Pro

User Defined Variables
Pressing F8 or clicking on the icon display the User Defined Variables menu.

You can create user variables, the value of which can be set using a Set User Variable action within a call flow.

The options presented to a caller can also be branched using a Test User Variable action to check the current value of the variable



Example:

Using the User Defined Variables menu, create a variable called reception.

Create a short code start point that connects to a Set User Variable action that sets the variable reception to open. Create another short code start point to set reception to closed. Create the matching short codes on the telephone system.

For calls using another start point, you can now use the Test User Variable action to test whether the value of reception is open. The action has true and false results which you can link to the appropriate following actions, for example transferring calls to the reception desk or to a mailbox.