Remote Monitoring - FAC? 2

[nnickgm]

Ok.

Im trying to set up a vector for remote monitoring for some clients. They want the ability to do live monitoring, so I'm trying to set up something like the FAC "service observing listen only access."

Currently when I try to use our current FAC for internal live monitoring it doesnt work, it just disconnects.
Do I need a different FAC for the remote service? Which one?

This is the vector:
01 announcement 6054
02 collect 5 digits after announcement 6055
03 goto step 11 if digits = xxxxx
04 wait-time 2 secs hearing silence
05 announcements 6056
06 collect 5 digits after announcement 6055
07 goto step 11 if digits after announcement 6055
08 wait-time 2 secs hearing silence
09 announcements 6057
10 stop
11 collect 4 digits after announcements 6058
12 route-to number *60 with cov n if unconditionally
13 route-to digits with coverage n
14 stop


*60 should be the code that passes the digits to the monitoring service.

What should *60 be set as for the digits to be passed for the "service observing listen only access" to be accessed remotely?

Thanks, GM...

 

[Phaid]

I don't think you can use the FAC for service observe in the way you would like in the vector.

I think the easiest way to do this would be to setup remote access on the system so they can use the feature code as though they were on the system. Be warned though as remote access gives them access on your system as though they actually have a station on the system itself.

You can setup a barrier code (PIN code) that will give them a COR, COS and tenant number (TN). and setup an expiry data and number of calls they can do before it locks them out of the system and you then need to reset it.

To setup this do the command "change remote-access" and then setup the extension, barrier code length etc if not already done. You can have several barrier codes that have different COS, COR and TN.

Hope this helps.

 

[phoneguy55]

In step 11. have an announcment that says enter the extension after you get dialtone. Then next step route to the FAC. The user will hear dialtone and dial the extension. try that.

 

[Ronster]

Make sure the incoming VDN has a COR that allows Service Observing.

"I doubt, therefore I might be

 

[nnickgm]

Phaid:
I dont like the idea of giving them a remote access ext. However thanks for the alternative method i'll keep it in mind.

phoneguy55:
Why didnt I think of that. After I get the dial tone I enter the ext and voila - Remote monitoring.

Now I just need to change it around a bit so that they dont have to enter the ext twice, or place it in the announcement.

Ronster:
The COR is set properly thanks.


Question:
Is there any way to remove that annoying sound that tells both parties that the line is being monitored?

GM

 

[inerguard]

Do a change system parameters features and look for:-

SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone? n
Service Observing Allowed with Exclusion? n
Allow Two Observers in Same Call? n

Set the parameter to n and voila, no more tones.


[Started on Version 3 software 15 years a go]

 

[nnickgm]

mwahahaha

All agents beware! Or will they be aware?

Thanks inerguard,
GM