Hi All,
I'm currently looking to find a solution to my problem to Login an agent remotely on another system from an IP Trunk between two ACM system:
The objective is in case of the needed to close an call center quickly, without Telecom Administrator or a IP Phone registered on the second system.
I have two system ACM linked by IP Trunk with the same feature when I press the FAC to access to the AAR table and route my call over the IP Trunk and then I enter my remote-access code of the secondary System and then I enter the FAC to login an agent I get an error below:
denial event 1376: Agent login illegl source D1=0x830036 D2=0x1c24
So it seems to be logical that you can't do that remotely from an IP Phone which is not on the same system.
So do you have an idea to compose a number from the system 1 to log an agent remotely in an emergency skill to close the skill of a specific call center on the system 2 ?
The objective is to have something simple for a end user without my intervention.
Let me know if you have any idea.
Best Regards.
CONSTANTIN Cyril
Telecom Expert
Engineer Avaya
France
I'm currently looking to find a solution to my problem to Login an agent remotely on another system from an IP Trunk between two ACM system:
The objective is in case of the needed to close an call center quickly, without Telecom Administrator or a IP Phone registered on the second system.
I have two system ACM linked by IP Trunk with the same feature when I press the FAC to access to the AAR table and route my call over the IP Trunk and then I enter my remote-access code of the secondary System and then I enter the FAC to login an agent I get an error below:
denial event 1376: Agent login illegl source D1=0x830036 D2=0x1c24
So it seems to be logical that you can't do that remotely from an IP Phone which is not on the same system.
So do you have an idea to compose a number from the system 1 to log an agent remotely in an emergency skill to close the skill of a specific call center on the system 2 ?
The objective is to have something simple for a end user without my intervention.
Let me know if you have any idea.
Best Regards.
CONSTANTIN Cyril
Telecom Expert
Engineer Avaya
France