Remote listening problem

[Sparkresponse]

The following works for a client.

Dial: 0*** 5**7199 you will hear a high pitch beep then at dial tone, enter 7658 at dial tone enter 817 at dial tone enter 7119 you will then hear a low pitch three beep confirmation tone.

I've tried setting up a new client request and I've copied the exact detaisl as above. I can't hear the the agent speaking to the customer but the call registers on the change remote screen.

Any thoughts

Cheers

 

[robdbit]

Have you checked the COR for the barrier code on the remote accees screen to be sure it can dial the agent COR (page 3 of the COR form)?