I have tried to get the Remote call forward to work but have no luck. When I dial the ext. from an internal ext it works great. When I dial in from an outside line and press the option that transfers to that ext I get voicemail. I have trunk to trunk trans on, rel. disconnect endabled. Any suggestions?
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Remote Forward w/ AA
- Thread starter wirural
- Start date
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- #21
- Thread starter
- #23
Yes it was Merlin Mail and that is not all. I deleted the ext's mailbox (Ext 11 in this case). Why? Because when I went in to change the COS from 10 to 20 for Ext 11, it said I had to delete the mailbox first. So I did this then re-created it with a COS of 20. When I called it from an outside line, AA picked up, I chose the select code 1 for Ext 11, it rang into the phone and picked up with the old voicemail message greeting. So I tried to log into the mailbox for ext 11. The password was nothing as it should be after just creating a mailbox. Rechecked the COS and still at 20. Did the change that gshaheen suggested same results. At this point I have deleted mailbox 11 again set the COS back to 10 and re-setup the outcalling so I can at least get the messages out since we can't forward.
I am sorry that this is such a pain! HELP!
I am sorry that this is such a pain! HELP!
Phoneguy15
Vendor
Have you double checked the forward delay and the coverage delay?
Also try to call into a test extension from an outside line and xfer yourself manually to the problem extension and see if it goes to voicemail or offsite.
-Todd
Also try to call into a test extension from an outside line and xfer yourself manually to the problem extension and see if it goes to voicemail or offsite.
-Todd
- Thread starter
- #26
I was incorrect as far as the pickup and voicemail goes from my last post. I do get merlin mail, but it is the operators voicemail message (my voice is on that one also). So at this point when you change the COS to 20 it rings 4 x's at Ext 11 then I get the operators vm. If I totally delete the mailbox for Ext 11 same results. I did check the forward and cover delay set at 2.
OK, so now we know it is not going to the EXTENSIONS Mail Box.
So, we now have to determine why it is not forwarding on an outside call.
It sounds like you maybe forwarding to an incorrect number, even though you say it works on an inside call.
Are you telling it which line to go out on or dial access to Pool. (Feature 33, 9,forward to number # Sign)
When this happens, does the Operators display show anything?
So, we now have to determine why it is not forwarding on an outside call.
It sounds like you maybe forwarding to an incorrect number, even though you say it works on an inside call.
Are you telling it which line to go out on or dial access to Pool. (Feature 33, 9,forward to number # Sign)
When this happens, does the Operators display show anything?
- Thread starter
- #28
I forward ext 11 to Feature 33 91920410XXXX#
I call in from an outside line press 1 from the aa, it rings 4 times at Ext 11, the outside caller hears transfering call...the operator station rings.
On Ext 11 I see Ext 42 Trans Outside Trk801
When it rings at the operator I see Return Ext 42.
I then call Ext 11 from Ext 14, the call is forwarded out to the cell phone. I try it on the operator ext 10 same result...cell phone.
I call in from an outside line press 1 from the aa, it rings 4 times at Ext 11, the outside caller hears transfering call...the operator station rings.
On Ext 11 I see Ext 42 Trans Outside Trk801
When it rings at the operator I see Return Ext 42.
I then call Ext 11 from Ext 14, the call is forwarded out to the cell phone. I try it on the operator ext 10 same result...cell phone.
Phoneguy15
Vendor
Try setting your cover delay to 3 or 4 rings and leave the forward delay at 2.
Then test call
When a call is xfered it does a double ring that could affect the timing.
-Todd
Then test call
When a call is xfered it does a double ring that could affect the timing.
-Todd
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- #30
I HAVE THE ANSWER....
Today, I set up a system to do this very thing. I have been programming this thing for the last 4 days (and nights) and went on site to day to do the cut.
Auto Attendant MENU CHOICE 7 TRANSFERS TO (TRANSFER ONLY Mbox) Extension 201.
201, a PHANTOM, ADJUNCT PROT, is FORWARDED TO 1-800-Something.
ON PURPOSE, I DID NOT SET ALL VM PORTS TO HAVE TRUNK TO TRUNK TRANSFER.
When I called 201 (from the AA, IT RANG IN ON THE OPERATOR CONSOLE.
OK, now I had the same failure you had.
SO, I then set all Voice Mail Ports to be able to do TRUNK TO TRUNK XFER, NO RESTRICT, NO ARS RESTRICT and even set them for REMOTE FORWARD (OK, THAT'S OVERKILL)
AND GUESS WHAT ! - - It worked....
Think about it, a call comes in on the MerMail Port, and you want to TRUNK TO TRUNK TRANSFER IT TO AN OUTSIDE NUMBER. So that's the PORT you must set for T2T Xfr to make it work.
Lemme know what happens with yours.
Today, I set up a system to do this very thing. I have been programming this thing for the last 4 days (and nights) and went on site to day to do the cut.
Auto Attendant MENU CHOICE 7 TRANSFERS TO (TRANSFER ONLY Mbox) Extension 201.
201, a PHANTOM, ADJUNCT PROT, is FORWARDED TO 1-800-Something.
ON PURPOSE, I DID NOT SET ALL VM PORTS TO HAVE TRUNK TO TRUNK TRANSFER.
When I called 201 (from the AA, IT RANG IN ON THE OPERATOR CONSOLE.
OK, now I had the same failure you had.
SO, I then set all Voice Mail Ports to be able to do TRUNK TO TRUNK XFER, NO RESTRICT, NO ARS RESTRICT and even set them for REMOTE FORWARD (OK, THAT'S OVERKILL)
AND GUESS WHAT ! - - It worked....
Think about it, a call comes in on the MerMail Port, and you want to TRUNK TO TRUNK TRANSFER IT TO AN OUTSIDE NUMBER. So that's the PORT you must set for T2T Xfr to make it work.
Lemme know what happens with yours.
- Thread starter
- #32
First let me say thanks for not giving up on this!
If I understand what you want us to double check it is the trunk to trunk trans on the mail ports; which we currently have trunk to trunk set right now. In fact we have set all ext. with trunk to trunk right now.
If you want me to look at somethig else please advise.
If I understand what you want us to double check it is the trunk to trunk trans on the mail ports; which we currently have trunk to trunk set right now. In fact we have set all ext. with trunk to trunk right now.
If you want me to look at somethig else please advise.
Perhaps I left one little detail out.
The Extension I was having REMOTE FORWDARDED, DOES NOT GO TO THE COVER GROUP for Voice Mail.
If it is in that Cover Group, VM will try to send it somewhere.
Let me know if you have removed it from the Cover Group going to Voice Mail.
I promise, I made it work this very day.
The Extension I was having REMOTE FORWDARDED, DOES NOT GO TO THE COVER GROUP for Voice Mail.
If it is in that Cover Group, VM will try to send it somewhere.
Let me know if you have removed it from the Cover Group going to Voice Mail.
I promise, I made it work this very day.
I don't have the manual in front of me but you need to find out what Auto Attendant is assigned to that extension and assign that AA to something else. Or check your General Mailbox owners, ex:General mailbox 9997 may be assigned to extension 100 or whatever the ext. is.
TouchToneTommy
Vendor
"I forward ext 11 to Feature 33 91920410XXXX#
I call in from an outside line press 1 from the aa, it rings 4 times at Ext 11, the outside caller hears transfering call...the operator station rings.
On Ext 11 I see Ext 42 Trans Outside Trk801
When it rings at the operator I see Return Ext 42.
I then call Ext 11 from Ext 14, the call is forwarded out to the cell phone. I try it on the operator ext 10 same result...cell phone."
OK, based on what you said above, I'm guessing Ext. 42 is one of the Voice Mail ports. So just for kicks, look at Restrictions, ARS FRL, Trunk-to-Trunk, and Remote Call Forward for Ext. 42, and see what they are set for. ONE of those parameters is set wrong to allow the forward to happen. Remember, when you assign the Voice Mail hunt group as Integrated VMI, restrictions are automatically applied to the ports. The system is trying to avoid a toll fraud situation, and not allowing the transfer to an extension that has been forwarded to an outside number. You neee to find and overide those restrictions. Once you find them, change it for ALL the voice mail ports, not just the last one used for outcalling.
I call in from an outside line press 1 from the aa, it rings 4 times at Ext 11, the outside caller hears transfering call...the operator station rings.
On Ext 11 I see Ext 42 Trans Outside Trk801
When it rings at the operator I see Return Ext 42.
I then call Ext 11 from Ext 14, the call is forwarded out to the cell phone. I try it on the operator ext 10 same result...cell phone."
OK, based on what you said above, I'm guessing Ext. 42 is one of the Voice Mail ports. So just for kicks, look at Restrictions, ARS FRL, Trunk-to-Trunk, and Remote Call Forward for Ext. 42, and see what they are set for. ONE of those parameters is set wrong to allow the forward to happen. Remember, when you assign the Voice Mail hunt group as Integrated VMI, restrictions are automatically applied to the ports. The system is trying to avoid a toll fraud situation, and not allowing the transfer to an extension that has been forwarded to an outside number. You neee to find and overide those restrictions. Once you find them, change it for ALL the voice mail ports, not just the last one used for outcalling.
I might be wrong but it you had the cover delay set to 0 it should forward immediately and not cover to VM. Therefore we would only need to worry about the ext. you set to forward the call. I didn't go back and read each post again but can you dial the number you want to reach directly from the ext? stupid question but i had to ask. I didn't see mention of allowed/disallowed list.
- Thread starter
- #37
I still want that ext. to have VM coverage during the day and certain nights. I am not sure how to check on the ARS FRL; could you provide directions? The others I have checked over and over and over again! So perhaps its in the Facility Rest. Level.
- Thread starter
- #39
Phoneguy15
Vendor
OK,
Is The mailbox still set at COS 10 or 20?
If so, then the voicemail system AA is doing an unsupervised xfer which means that the VM is basically just dumping the call to the extension not caring if it is busy or even gets answered.
That way it free's up that particular port to take another call.
Once it does that it should no longer be involved with the forwarding. The forwarding will be handled in the phone system programming.
So, I believe that means that you should not have to worry about outcalling restrictions, ARS FRL, Trunk to trunk xfer, etc.. FOR THE VOICEMAIL SYSTEM EXTENSIONS
That being said, here are two more things to try....
1- Do a manual call xfer to extension 11.
By that I mean call in to your system from an outside line, get that call on a phone and xfer that call to ext 11 and see where the call ends up at.
2- Set up a trunk to be a personal line on ext 11 and assign ext 11 as the principal user. Place a call to that one line and see what path it takes.
You may also want to set the Group coverage delay to something ridiculous like 7 or 8 rings and your Forward delay to 2 rings.
-Todd
Is The mailbox still set at COS 10 or 20?
If so, then the voicemail system AA is doing an unsupervised xfer which means that the VM is basically just dumping the call to the extension not caring if it is busy or even gets answered.
That way it free's up that particular port to take another call.
Once it does that it should no longer be involved with the forwarding. The forwarding will be handled in the phone system programming.
So, I believe that means that you should not have to worry about outcalling restrictions, ARS FRL, Trunk to trunk xfer, etc.. FOR THE VOICEMAIL SYSTEM EXTENSIONS
That being said, here are two more things to try....
1- Do a manual call xfer to extension 11.
By that I mean call in to your system from an outside line, get that call on a phone and xfer that call to ext 11 and see where the call ends up at.
2- Set up a trunk to be a personal line on ext 11 and assign ext 11 as the principal user. Place a call to that one line and see what path it takes.
You may also want to set the Group coverage delay to something ridiculous like 7 or 8 rings and your Forward delay to 2 rings.
-Todd
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