Remote Desktop times out after minimizing

[aprobe]

I am trying to locate a problem we have on our site with Remote Desktop disconnecting.

Many of our users have reported this problem, I can only talk about it from my own experience.

Basically, we have tracked it down to minimizing Remote Desktop (either manually or by Windows + D to show the desktop). After a period of 5 minutes of inactivity, when maximized the screen redisplays and a message box saying 'The connection was ended because of a network error' appears.

It doesn't time out if the window is maximized all the time.

The server is running Windows Server 2003.
My Notebook is running Windows 2000, with up to date patches. I think other users may well be using Windows XP so I don't think it's operating system specific.

Our Systems Administrator believes the problem to be on the Client side and not the server.

We believed it may have been because the network card has 'gone to sleep' so to speak. We think the problem is only on Notebooks.

We have looked at the Network connection property believing we may have found the solution but unfortunately not.
On the 'Advanced' tab I have changed 'Smart Power Down' property from Enabled to Disabled, and on the 'Power Management' tab I have unchecked the box 'Allow the computer to turn off this device to save power'.

When the form is maximized it is constantly polling back and forth between the two machines, but when minimized this activity stops. My Systems Administrator set the Server idle time to 2hrs but all these changes have no effect.

I think I have covered all I can on this subject. I Hope someone can help.

Brian

 

[cdogg]

Test the laptop outside of your office LAN (i.e. home DSL/cable connection).

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884

 

[aprobe]

Most of our staff with laptops work in remote offices, however in my case I work from home anyway so that point is covered.

 

[aprobe]

The problem has been resolved. I don't know exactly what was done to fix this but the administrator has altered proxy settings on the server. It was also ascertained that this only occurred for remote users that access the server through SmartPass.

 

[cdogg]

Right, the test I was referring to before was Remote Desktop connect into another workstation (both being OFF of your LAN). Had you tried this, you would have seen the problem go away, indicating the the real issue was with either the office's network or a process running on the 2003 server.

~cdogg
"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein
[tab][navy]For general rules and guidelines to get better answers, click here:[/navy] faq219-2884