Recently we have upgraded our HP Storage to a NetApp Storage. Almost everything works like a charm: faster backup time, snap restore is a great feature and so on. But since the day we moved from the old storage to the new one a weird thing started happening.
First some facts:
- We are using cifs or shares? to present the data
- We are using a domain and all users are part of this domain
- Network drives are mapped using a batch file when the user logs in on their workstation and probably again when they log in on the ERP server
Ex. NET USE H: /DELETE /Y
NET USE H: \\NG-STOR\APP_SRVR /Y
- Our ERP Server is accessed by 50, some users using the Remote Desktop Connection
- To avoid any unforeseen issues we used the same name and same IP for the new storage (NetApp) like we used in the past for our old HP Storage
Now the problem:
- Once in a while when logging to our ERP Server using Remote Desktop Connection it takes an unusual long amount of time and when the welcome screen is finally displayed I can see the command window (mapping the drives) sitting for an unusual long time on the screen. When this scenario happens the whole session is screwy: trying to access one of the drives thru Explorer takes forever, trying to run a report that outputs info to the network might time out and so on. The fix when this happens is to log out and log back in and everything is back to normal like nothing ever happened.
- It only happens on this particular server and 1 out of 10 times
- It could happened either if no one is logged in or if there are other users logged in
- It doesn’t happen when logging in on the regular workstations (using same batch files to map the drives) or on the other servers
I don’t know much about servers and storage…I tried looking at the Event Viewer on this particular server and I can’t see anything out of whack. I don’t know what else I can check and I know for sure it started happening when we brought the new storage in. Is it something about the name or IP of the old storage? Any suggestions are welcome. Thank you!!!
First some facts:
- We are using cifs or shares? to present the data
- We are using a domain and all users are part of this domain
- Network drives are mapped using a batch file when the user logs in on their workstation and probably again when they log in on the ERP server
Ex. NET USE H: /DELETE /Y
NET USE H: \\NG-STOR\APP_SRVR /Y
- Our ERP Server is accessed by 50, some users using the Remote Desktop Connection
- To avoid any unforeseen issues we used the same name and same IP for the new storage (NetApp) like we used in the past for our old HP Storage
Now the problem:
- Once in a while when logging to our ERP Server using Remote Desktop Connection it takes an unusual long amount of time and when the welcome screen is finally displayed I can see the command window (mapping the drives) sitting for an unusual long time on the screen. When this scenario happens the whole session is screwy: trying to access one of the drives thru Explorer takes forever, trying to run a report that outputs info to the network might time out and so on. The fix when this happens is to log out and log back in and everything is back to normal like nothing ever happened.
- It only happens on this particular server and 1 out of 10 times
- It could happened either if no one is logged in or if there are other users logged in
- It doesn’t happen when logging in on the regular workstations (using same batch files to map the drives) or on the other servers
I don’t know much about servers and storage…I tried looking at the Event Viewer on this particular server and I can’t see anything out of whack. I don’t know what else I can check and I know for sure it started happening when we brought the new storage in. Is it something about the name or IP of the old storage? Any suggestions are welcome. Thank you!!!