Remote Desktop - Client Black Screen 1

[mlowe9]

I use Remote Desktop to support many users. Occasionally, after Remote Controlling their session, when I exit the client goes to a black screen and unable to do anything. The only options seems to be logging them off from server. If I try to Remote Control them again, all I see is the black screen as well.

Anyone know what causes this and possible solutions?

 

[BadFrog]

How are you exiting the client?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[linney]

This talks about Dell and WLAN

http://www.apijunkie.com/APIJunkie/...sing-the-Dell-Wireless-WLAN-Card-Utility.aspx

http://www.google.com/search?q=Remote+Desktop+Client+Black+Screen&rls=com.microsoft

Troubleshooting Specific Remote Desktop Problems

http://technet2.microsoft.com/Windo...4205-4894-9907-2644182125121033.mspx?mfr=true

 

[mlowe9]

Thanks for responding...

I connect with the Remote Control "Hot Key" (in my case, I prefer Ctrl-Z).

The Dell/WLAN article doesn't seem to fit my problem. There is no power save involved in what's happening.

I've tried Googling (and Technet) the problem too, nothing seems to fit what's happening to me.

It seems to be after I shadow (Remote Control) a user, then when I leave the session - their screen goes black and stays black. It's like something's wrong with the disconnect...

 

[linney]

Are there any clues in the Event Viewer?

How To Shadow a Remote Desktop Session in Windows XP Professional

http://support.microsoft.com/default.aspx?scid=kb;en-us;279656&FR=1&PA=1&SD=HSCH

This criticizes the Nvidia Helper Service.
RDC blank screen problem
thread779-935549

Windows XP Pro Remote Desktop, unable to log on.
thread779-913658

See the latter comments in this thread.
Problem connecting with Remote Desktop
thread779-1320377

 

[mlowe9]

I do have an Nvidia service on my machine. Maybe this is the culprit. I shall disable it and see how it goes.

Thanks a ton!